TAWANTECH
Digital & CX Business Relationship Manager
الرياض, Saudi ArabiaPosted 1 weeks ago
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- Salary
- AED 8k–12k a month· est.
- Job type
- Full time
- Level
- Senior
- Field
- Product Management
- Work mode
- On site
About the role
Owns business-IT alignment for Digital banking and Customer Experience initiatives. Builds business cases that tie digital/CX ambitions to delivery feasibility, working with Digital and CX stakeholders and IT Delivery, and tracks initiatives through to delivery. Key Responsibilities: - Partner with Digital and CX business unit heads to identify, shape, and prioritize initiatives - Build end-to-end business cases: rationale, expected benefits, cost estimates, delivery feasibility - Translate Digital/CX business requirements into scope that IT Delivery can plan and estimate, and translate delivery constraints back into business trade-offs - Own the initiative lifecycle from intake through business case approval, tracking progress against plan - Coordinate with vendors and internal IT teams on digital platform and UX solution options - Prepare initiative documentation and status updates for Management - Identify and escalate risks, issues, and dependencies proactively. - Keep Digital and CX initiatives aligned with the bank's strategy program
Requirements
- - Bachelor's degree in Business Administration, Information Systems, Design, or related field; MBA a plus
- - Strong understanding of digital banking channels and customer experience design principles
- - Proven experience building business cases bridging business value and IT delivery
- - PMP or equivalent certification preferred
- - Strong stakeholder management across business, UX/product, and technical teams
- - Strong written and verbal communication in English and Arabic
- - Familiarity with SAMA regulatory requirements relevant to digital channels and CX
- Years of Experience: 5-8 years in project management, business analysis, or business relationship management in digital banking or CX
Responsibilities
Partner with Digital and CX business unit heads to identify, shape, and prioritize initiatives; Build end-to-end business cases: rationale, expected benefits, cost estimates, delivery feasibility; Translate Digital/CX business requirements into scope that IT Delivery can plan and estimate, and translate delivery constraints back into business trade-offs; Own the initiative lifecycle from intake through business case approval, tracking progress against plan; Coordinate with vendors and internal IT teams on digital platform and UX solution options; Prepare initiative documentation and status updates for Management; Identify and escalate risks, issues, and dependencies proactively; Keep Digital and CX initiatives aligned with the bank's strategy program
Skills
- Business case development
- Digital banking
- Customer experience design
- IT delivery coordination
- Stakeholder management
- Vendor coordination
- Project management
- Business analysis
- Requirements translation
- Risk and issue management
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