Strategy & Systems Manager, Communications

About the Team OpenAI’s Communications team is building a new model for how communications teams work, combining strong strategic judgment and point of view, effective operating systems, and the growing capabilities of AI. We’re looking for a strategy and systems manager to help make that model real. As part of the Communications Strategy & Systems team, you’ll translate priorities into action, lead high-impact initiatives from idea through execution, and design better ways for the team to work. You’ll take ownership of complex projects that need clear thinking, strong follow-through, and a willingness to challenge how the work has traditionally been done. This role is based in San Francisco, CA. We use a hybrid work model of three days in the office per week and offer relocation assistance. In this role, you will: - Lead strategic initiatives and special projects across Communications, taking ambiguous opportunities, defining the problem, aligning the right people, and driving the work through implementation. - Help shape how the team sets priorities, makes decisions, and follows through on its most important work, including launches, campaigns, reactive moments, and longer-term initiatives. - Design an AI-forward approach to project management, building systems that keep work moving, surface risks early, and make ownership and dependencies clear. - Build operating rhythms, planning frameworks, and shared processes that create clarity without adding unnecessary meetings, manual tracking, or layers of coordination. - Turn emerging AI capabilities into practical workflows that reduce repetitive work, strengthen team coordination, and help people focus on the work that most benefits from their judgment. - Drive adoption of new tools and ways of working across the Communications organization, working closely with systems builders and team leads to understand what people need and improve the experience over time. - Build strong partnerships across Communications, Marketing, Global Affairs, Product, and other teams to connect work that spans organizations and resolve gaps in ownership or execution. You might thrive in this role if you: - Have 10+ years of experience, including significant experience in strategy and operations, business operations, or program leadership, with a track record of working closely with senior leaders to drive complex cross-functional initiatives. - Have led complex, cross-functional initiatives from an early idea or loosely defined problem through execution and measurable results. - Are energized by the opportunity to rethink how teams work with AI, and have experience introducing AI tools, building AI-enabled workflows, or helping an organization adopt new ways of working. - Bring strong strategic judgment and can distinguish the work that matters from the activity that only makes a team feel busy. - Can translate an ambiguous challenge into a clear plan, get the right people aligned, and keep momentum through changing priorities. - Bring strong analytical skills and experience using data to inform decisions, measure impact, and improve how teams work. - Can partner effectively with technical builders and have experience with agentic or no-code tools. - Communicate clearly, build trust across functions, and know when to push for a decision, simplify a process, or try a different approach. - Care about the work of communications and are excited to help build a team that operates at the pace and ambition of OpenAI. About OpenAI OpenAI is an AI research and deployment company dedicated to ensuring that general-purpose artificial intelligence benefits all of humanity. We push the boundaries of the capabilities of AI systems and seek to safely deploy them to the world through our products. AI is an extremely powerful tool that must be created with safety and human needs at its core, and to achieve our mission, we must encompass and value the many different perspectives, voices, and experiences that form the full spectrum of humanity. We are an equal opportunity employer, and we do not discriminate on the basis of race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability, genetic information, or other applicable legally protected characteristic. For additional information, please see OpenAI’s Affirmative Action and Equal Employment Opportunity Policy Statement. Background checks for applicants will be administered in accordance with applicable law, and qualified applicants with arrest or conviction records will be considered for employment consistent with those laws, including the San Francisco Fair Chance Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, and the California Fair Chance Act, for US-based candidates. For unincorporated Los Angeles County workers: we reasonably believe that criminal history may have a direct, adverse and negative relationship with the following job duties, potentially resulting in

10+ years of professional experience, including significant experience in strategy and operations, business operations, program leadership, or a related field. Track record of working closely with senior leaders to drive complex, cross-functional initiatives. Led initiatives from idea through execution and measurable results. Experience introducing AI tools, building AI-enabled workflows, or helping an organization adopt new ways of working. Strong analytical skills and experience using data to inform decisions, measure outcomes, and improve organizational effectiveness. Ability to partner effectively with technical builders and experience using agentic, automation, or no-code tools.

Lead strategic initiatives and special projects across Communications, turning ambiguous opportunities into clearly defined problems, aligned plans, and successful implementation. Help shape how the team sets priorities, makes decisions, and follows through on its most important work—including launches, campaigns, reactive moments, and longer-term initiatives. Design an AI-forward approach to project and program management, building systems that maintain momentum, surface risks early, and make ownership and dependencies clear. Build operating rhythms, planning frameworks, and shared processes that create clarity without adding unnecessary meetings, manual tracking, or layers of coordination. Translate emerging AI capabilities into practical workflows that reduce repetitive work, strengthen coordination, and allow team members to focus on work that most benefits from human judgment. Drive the adoption of new tools and ways of working across the Communications organization, partnering with systems builders and team leads to understand user needs and continually improve the experience. Work closely with senior leaders to translate strategic priorities into clear plans, decisions, milestones, and measurable outcomes. Build strong partnerships across Communications, Marketing, Global Affairs, Product, and other teams to connect work across organizations and resolve gaps in ownership or execution. Use data and qualitative insights to evaluate effectiveness, measure impact, and identify opportunities to improve how the team operates. Help create a culture of clear ownership, thoughtful experimentation, continuous improvement, and high-quality execution.