Director, Technical Consultant - Post-Sales Implementation & Activation

About Ramp Ramp is building the smart infrastructure for finance teams, embedded in the transaction flow of every dollar a business spends. We automate how over $200B in annualized spend flows in and out of 70,000+ companies: authorizing payments, flagging risk, categorizing spend, and closing books. The problems are high-stakes, data-dense, and unforgiving. We hire people with high agency and high urgency. We look for slope over intercept. We care less about where you trained and more about what you’ve built. At Ramp, everyone is a builder who owns problems end to end and makes consequential decisions that shape the outcome. The median Ramp customer saves 5% and grows revenue 16% in their first year – far in excess of businesses operating without Ramp. We believe every ambitious company deserves the same. If you want to build systems that directly shape how companies move and manage billions, Ramp is the place to do it. About the Role Ramp is hiring a Director of Technical Consulting to lead the post-sales Technical Consultant (TC) organization. This leader will own how Ramp helps complex customers move from signed deal to successful activation, with particular focus on technical implementation, integrations, and the operating model that allows the team to scale. You will lead a growing organization of Technical Consultants and frontline managers, partnering closely with Customer Success, Account Management, Product, and Engineering. TCs are the technical counterpart in Ramp’s post-sales motion: they help customers navigate integration and implementation complexity, translate customer requirements into clear technical paths, and bring the right internal teams together when a solution needs to scale. This is not a traditional pre-sales Solutions Consulting role, and it is not a pure professional-services model. We are looking for a leader who can combine technical implementation judgment with strong people leadership, operational rigor, and the ability to build durable systems in a fast-moving environment. What You’ll Do - Lead and develop Ramp’s Technical Consulting organization, including frontline managers and a growing team of Technical Consultants. - Define the operating model for Technical Consulting: team structure, capacity planning, engagement rules, escalation paths, and a clear partnership model with Customer Success, Account Management, and Forward Deployed Engineering. - Build repeatable, high-quality technical implementation and activation motions for enterprise and strategic customers with complex integration needs. - Help the team navigate technical tradeoffs across APIs, data flows, identity, HRIS, ERP, and other connected systems, while keeping customer solutions scalable and aligned with Ramp’s product strategy. - Partner with Product and Engineering to turn recurring customer needs and implementation friction into better product capabilities, technical assets, and prioritized roadmap input. - Establish a practical set of KPIs for implementation quality, activation, technical risk, capacity, customer outcomes, and team impact. - Coach managers and ICs to balance customer urgency with disciplined scope management, avoiding one-off custom work when a repeatable solution is the better long-term answer. - Serve as a senior escalation leader for complex customer situations, bringing clarity, accountability, and strong cross-functional judgment when technical delivery is at risk. - Work with Sales and Account Management on clean handoffs, technical context, and customer growth opportunities when technical partnership is needed. This is a post-sales delivery role, not a quota-carrying pre-sales leadership position. What Success Looks Like In your first 6 months, you will: - Build a clear, scalable TC/CSM/FDE operating model that improves accountability and customer experience. - Strengthen the team’s implementation playbooks, technical escalation process, and Product/Engineering feedback loop. - Give leaders and executives reliable visibility into TC capacity, technical risk, activation progress, and the team’s business impact. - Develop a high-performing management layer and help the team support increasing enterprise and strategic complexity without relying on heroics. What You Bring - 10+ years of experience leading customer-facing technical delivery in SaaS, fintech, infrastructure, or enterprise software. Relevant backgrounds include Technical Consulting, implementation, Professional Services, Technical Account Management, Solutions Architecture, or similar post-sales technical functions. - 5+ years of people leadership experience, including experience leading managers and building or scaling technical teams. - Experience in a high-growth company where you helped make a technical post-sales motion more enterprise-ready. - A track record of leading multi-month, complex customer implementations involving integrations, technical dependencies, and multiple internal and external

8+ years of experience in Solutions Consulting, Sales Engineering, Solutions Architecture, or similar customer-facing roles; 5+ years in a leadership role, managing technical teams in a SaaS or financial technology environment; Bachelor’s degree in computer science, engineering, business, finance, accounting, or a related field; Proficiency in IdP, HRIS, and/or ERP solutions; Expertise in accounting systems, controllership needs, and finance/accounting workflows preferred; Exceptional communication, organizational, and project management abilities; Strong skills in engineering, system design, and technical specification writing; A proactive mindset, adaptability, and comfort in a fast-paced, high-growth startup environment; Proven ability to lead and inspire a team, driving results and fostering a collaborative culture.

Own and lead Ramp’s full Technical Consultant function, guiding their professional development, fostering a high-performance culture, and ensuring alignment with Ramp’s strategic goals; Partner with Sales, Account Management, Product, and Partners to advocate for integration development that aligns with customer needs; Collaborate with Ramp Customer Success and Account Management leaders to ensure customers effectively utilize our product and achieve their goals; Support Sales and Post-Sales teams in executing advanced technical and accounting implementations for Ramp; Develop and implement strategies to improve customer engagement, increase renewal rates, and identify opportunities for upselling; Work alongside Product, Product Marketing, and Product Operations to create and maintain technical assets and an internal knowledge base of customer use cases and best practices; Provide strategic input to the product development process, ensuring that customer feedback and market trends are incorporated.