Customer Success Manager, Korea

Who We Are Notion is the collaborative AI workspace where teams and agents think together. We're building one place where your knowledge, projects, meetings, and AI tools live side by side, so work is faster, clearer, and less fragmented. Millions of individuals, small teams, and large companies run their work on Notion. Notinos (our employees) are customer zero in bringing this future of work to life. We care about craft, building things that last, and the belief that great work is still fundamentally human. Our goal isn’t to ship the next feature. Each and every team of Notinos is working to set the standard for how humans work together in the AI era. From building a business’s system of record to making and managing AI agents to automating away the busy work, we care deeply about giving our customers more time for their life’s work. About The Role We’re looking for a Customer Success Manager to support and grow Notion’s enterprise customers in Korea; one of our most strategic markets globally. As a CSM, you will own the post-sales success of a portfolio of customers, acting as a trusted advisor who helps organizations drive meaningful adoption, realize business value, and scale their use of Notion over time. You will partner closely with AE, SE, Support, and regional/global CSMs to deliver a consistent, high-quality customer experience. This role is well-suited for someone who is comfortable operating in complex enterprise environments, navigating multiple stakeholders, and balancing customer advocacy with business impact. What You'll Achieve - Drive AI-powered workflow transformation, measurable value realization, and renewals across a portfolio of named accounts. - Shape customer outcomes, strengthen partnerships, and contribute directly to predictable revenue. - Lead structured discovery and hands-on AI workshops to design, prototype, and scale workflows that solve meaningful business problems. - Develop and execute joint success plans that align customer objectives, adoption milestones, and measurable business outcomes. - Own renewal readiness and partner with AEs on renewal and expansion strategy. - Become a trusted product and workflow expert who can translate Notion’s AI, integration, and developer capabilities into measurable business outcomes. - Strong discovery and problem-framing skills, with the ability to uncover business challenges, map workflows, and translate them into actionable solutions. Skills You'll Need to Bring - 3+ years of experience in Customer Success, AI Solutions Consulting, or another customer-facing role at a fast-growing B2B SaaS company. Candidates with a software engineering background should also demonstrate meaningful customer-facing or consulting experience. - Experience managing complex B2B customers with multiple stakeholders and decision-makers - Strong discovery and problem-framing skills, with the ability to connect product capabilities to business outcomes - Comfort operating in ambiguous, fast-changing environments and creating structure - Strong cross-functional collaboration skills, particularly with Sales - Native-level Korean and business-level English proficiency Nice to Haves - You are a power user of Notion - A technical or developer-adjacent background, with the ability to work hands-on with workflows, AI tools, integrations, or developer capabilities and engage credibly with engineering and IT stakeholders. - Experience conducting structured customer discovery using design thinking or consulting-style problem framing - You've been a first or early hire at a fast growing start up By clicking “Submit Application”, I understand and agree that Notion and its affiliates and subsidiaries will collect and process my information in accordance with Notion’s Global Recruiting Privacy Policy. #LI-Onsite A Note on AI You don’t need deep AI expertise for every role, but we do expect every Notino to be intellectually curious, drawn to tinkering and discovery, and excited to use AI as a real collaborator in their work. For some roles, AI fluency is a core requirement — when that’s the case, we'll say so explicitly in the qualifications. People who thrive here don’t treat AI as a novelty. They use it to think better, and make their work easier for others to build on. Equal Opportunity & Accommodations We hire talented people from a wide range of backgrounds. If you’re excited about this role but don’t meet every bullet, we still encourage you to apply. Notion is an equal opportunity employer and does not discriminate on the basis of any legally protected characteristic. Consistent with applicable law, we will consider for employment qualified applicants with arrest and conviction records. Notion provides reasonable accommodations during the application process; if you need one, please let your recruiter know. Notion is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, rel

7+ years experience in Customer Success, Technical Account Management, Solutions Consulting, or a related customer-facing role at a fast-growing B2B SaaS company. Experience managing enterprise or complex customers with multiple stakeholders and decision-makers. Strong ability to connect product capabilities to customer outcomes and business value. Comfortable working in ambiguous, fast-changing environments and helping build structure. Proven collaboration skills, especially in partnership with Sales and cross-functional teams. Native-level Korean and business-level English proficiency. You don’t need to be an AI expert, but you’re curious and willing to adopt AI tools to work smarter and deliver better results.

Drive AI adoption, value delivery, and renewals for a book of named accounts. Shape customer outcomes, strengthen partnerships, and contribute directly to predictable revenue. Lead AI workshops to build and deploy workflows that solve specific business problems. Identify and qualify expansion opportunities within existing accounts. Co-build customer success plans to help every customer achieve desired objectives. Partner with AEs on growth strategy while owning customer activation and renewal readiness. Learn our product inside and out and help your customers drive business outcomes. Innovate and iterate on Customer Success programs to retain and grow customers while mitigating churn or contraction. Document and share key findings/learnings with the broader Notion organization.