Backend Engineer (Ruby), AI Engineering: Agent Observability

GitLab is the intelligent orchestration platform for DevSecOps. GitLab enables organizations to increase developer productivity, improve operational efficiency, reduce security and compliance risk, and accelerate digital transformation. More than 50 million registered users and more than 50% of the Fortune 100* trust GitLab to ship better, more secure software faster. The same principles built into our products are reflected in how our team works: we embrace AI as a core productivity multiplier, with all team members expected to incorporate AI into their daily workflows to drive efficiency, innovation, and impact. GitLab is where careers accelerate, innovation flourishes, and every voice is valued. Our high-performance culture is driven by our values and continuous knowledge exchange, enabling our team members to reach their full potential while collaborating with industry leaders to solve complex problems. Co-create the future with us as we build technology that transforms how the world develops software. *Fortune 500® is a registered trademark of Fortune Media IP Limited, used under license. Claim based on GitLab data. Fortune 100 refers to the top 20% ranked companies in the 2025 Fortune 500 list, published in June 2025. Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of GitLab. An overview of this role As a Backend Engineer on the GitLab Agent Observability team, you'll go beyond using AI tools and help define how we design, build systems that allow AI agents to interact with the full software delivery lifecycle, way beyond pure code creation. In this role you’ll contribute to the development of complex features and help establish architectural patterns both for how to interact with AI Agents across GitLab and how the resulting AI contributions manifest across GitLab. You’ll collaborate closely with engineers across the Agent Foundations stage and adjacent teams within AI engineering. This is a high-visibility area of the product at the intersection of GitLab's core platform and its AI strategy. What you'll do - Develop, ship, and maintain features and improvements for Agent Observability and Interactions across both the GitLab monolith backend and the AI gateway in a secure, well-tested, and performant way. - Collaborate with Product Management, UX, frontend, backend, and AI specialists to refine requirements and deliver high-quality, iterative product enhancements. - Design, implement, and review GraphQL, REST APIs and related backend logic, ensuring reliability, scalability, and clear contracts with frontend clients. - Improve and extend automated testing, including RSpec and other frameworks, to strengthen quality, reliability, and developer feedback loops. - Share standards, patterns, and learnings with other engineers, raising the bar for responsible AI integration and evidence-driven engineering across the team. - Participate in Tier 2 on-call rotations to troubleshoot production issues, contribute to root cause analysis, and enhance observability and resiliency What you'll bring - Experience building and maintaining production applications with Ruby on Rails, including work with background jobs, APIs, and data models. - Comfortable working across the stack in a mature codebase. Familiarity with Python backends and/or Vue frontends a plus. - Proficiency in designing or extending REST and/or GraphQL APIs with attention to scalability, maintainability, and backward compatibility. - Strong practical experience working with AI tooling on a daily basis. Experience designing and shipping AI-powered backend features and integrations is a plus. - SQL skills and familiarity with relational databases such as PostgreSQL, including writing efficient queries and understanding data modeling. - Openness to learning, collaborating in an async-first, distributed team, and applying transferable skills from related technologies or domains. - Clear written and verbal communication skills, including writing technical proposals and documentation, and collaborating effectively in a remote, asynchronous, cross-functional environment. About the team Agent Observability is a new functional team within the Agent Execution group. The team itself will initially consist of three engineers across AMER and EMEA timezones. The whole Agent Execution group consists of 8+ engineers. Beyond the Agent Observability team, Agent Execution consists of further teams focussed on agent tools and executing agents on GitLab’s runners. We’re partnering with teams both within the AI space as well as all over GitLab to ensure that the Duo Agent Platform can become the backbone of many AI features at GitLab. How GitLab Supports Full-Time Employees - Benefits to support your health, finances, and well-being - Flexible Paid Time Off - Team Member Resource Groups