Professional Services Program Manager at GitLab

Job Description

GitLab is the intelligent orchestration platform for DevSecOps. GitLab enables organizations to increase developer productivity, improve operational efficiency, reduce security and compliance risk, and accelerate digital transformation. More than 50 million registered users and more than 50% of the Fortune 100* trust GitLab to ship better, more secure software faster. The same principles built into our products are reflected in how our team works: we embrace AI as a core productivity multiplier, with all team members expected to incorporate AI into their daily workflows to drive efficiency, innovation, and impact. GitLab is where careers accelerate, innovation flourishes, and every voice is valued. Our high-performance culture is driven by our values and continuous knowledge exchange, enabling our team members to reach their full potential while collaborating with industry leaders to solve complex problems. Co-create the future with us as we build technology that transforms how the world develops software. *Fortune 500® is a registered trademark of Fortune Media IP Limited, used under license. Claim based on GitLab data. Fortune 100 refers to the top 20% ranked companies in the 2025 Fortune 500 list, published in June 2025. Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of GitLab. An overview of this role As a Professional Services Program Manager at GitLab, you will lead the delivery of complex, multi-workstream services engagements for some of our largest and most strategic customers. You will help customers turn transformation goals into clear execution plans by bringing structure, visibility, and accountability across interconnected projects. Working closely with customer stakeholders and GitLab team members, you will guide programs from planning through delivery while building trusted relationships across executive, technical, and delivery teams. In this role, you will define and apply a strong delivery methodology grounded in agile and project management best practices, communicate that approach clearly, and keep teams aligned on milestones, dependencies, and outcomes. This is a strong opportunity to shape how customers adopt GitLab at scale and help them realize meaningful business value through effective program leadership. What you'll do - Lead delivery of multi-workstream professional services engagements for large and strategic customers, maintaining a consistent focus on measurable customer outcomes and business value realization throughout the program lifecycle - Build strong relationships with customer stakeholders, including executive leaders, program and project managers, engineering, development, and security teams - Develop and apply a delivery methodology that uses agile and project management best practices, and communicate how the methodology will be used throughout the program - Create and continuously communicate program roadmaps, dependencies, milestones, and deliverables across connected projects - Manage stakeholder expectations and secure approval on major milestones, decisions, and delivery plans — including proactive identification and mitigation of risks that could impact delivery timelines, scope, or customer outcomes - Define program strategy, including business justification, expected benefits, in-scope and out-of-scope work, timelines, schedules, resources, stakeholders, and success criteria - Establish core program structures such as RACI charts, work breakdown structures, communication plans, and escalation paths - Develop and maintain revenue forecasts for assigned programs, partnering with Engagement Managers to track actuals against plan, flag variances early, and support accurate business reporting - Lead change management activities across programs, including identifying organizational impacts, developing adoption plans, and ensuring customers are prepared to sustain the outcomes delivered - Work closely with Engagement Managers and Delivery Managers to support program scoping, review delivery assumptions, and help improve project management processes through quarterly initiatives What you'll bring - Experience leading complex programs with multiple interdependent projects, stakeholders, and timelines — ideally in an external, billable professional services or consultancy environment rather than internal program management alone - Strong skill in program planning, forecasting, reporting, and communicating delivery metrics clearly to internal and external stakeholders - Top Secret Security Clearance a plus - PMI Certification(s) or similar industry certifications a plus - Ability to organize, monitor, and manage long-term project budgets, schedules, risks, and dependencies - Proven ability to build collaborative relationships with customers and partner effectively with Engagement Managers, Architects, and delivery teams - Working knowledge of agile and other project management approache

Requirements

Experience leading complex programs with multiple interdependent projects, stakeholders, and timelines — ideally in an external, billable professional services or consultancy environment rather than internal program management alone

Strong skill in program planning, forecasting, reporting, and communicating delivery metrics clearly to internal and external stakeholders

Top Secret Security Clearance a plus

PMI Certification(s) or similar industry certifications a plus

Ability to organize, monitor, and manage long-term project budgets, schedules, risks, and dependencies

Proven ability to build collaborative relationships with customers and partner effectively with Engagement Managers, Architects, and delivery teams

Working knowledge of agile and other project management approaches

Responsibilities

Lead delivery of multi-workstream professional services engagements for large and strategic customers, maintaining a consistent focus on measurable customer outcomes and business value realization throughout the program lifecycle

Build strong relationships with customer stakeholders, including executive leaders, program and project managers, engineering, development, and security teams

Develop and apply a delivery methodology that uses agile and project management best practices, and communicate how the methodology will be used throughout the program

Create and continuously communicate program roadmaps, dependencies, milestones, and deliverables across connected projects

Manage stakeholder expectations and secure approval on major milestones, decisions, and delivery plans — including proactive identification and mitigation of risks that could impact delivery timelines, scope, or customer outcomes

Define program strategy, including business justification, expected benefits, in-scope and out-of-scope work, timelines, schedules, resources, stakeholders, and success criteria

Establish core program structures such as RACI charts, work breakdown structures, communication plans, and escalation paths

Develop and maintain revenue forecasts for assigned programs, partnering with Engagement Managers to track actuals against plan, flag variances early, and support accurate business reporting

Lead change management activities across programs, including identifying organizational impacts, developing adoption plans, and ensuring customers are prepared to sustain the outcomes delivered

Work closely with Engagement Managers and Delivery Managers to support program scoping, review delivery assumptions, and help improve project management processes through quarterly initiatives

Skills Required

Program managementAgile project managementForecastingBudgetingStakeholder managementRisk managementChange managementRevenue forecastingRACI chartsWork breakdown structures (WBS)Executive stakeholder communicationEngagement managementDelivery methodologyCross-functional collaborationVendor/customer relationship management

Professional Services Program Manager

Job Description

Requirements

Responsibilities

Skills Required

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