Senior Manager, Professional Services Technical

Job Description

GitLab is the intelligent orchestration platform for DevSecOps. GitLab enables organizations to increase developer productivity, improve operational efficiency, reduce security and compliance risk, and accelerate digital transformation. More than 50 million registered users and more than 50% of the Fortune 100* trust GitLab to ship better, more secure software faster. The same principles built into our products are reflected in how our team works: we embrace AI as a core productivity multiplier, with all team members expected to incorporate AI into their daily workflows to drive efficiency, innovation, and impact. GitLab is where careers accelerate, innovation flourishes, and every voice is valued. Our high-performance culture is driven by our values and continuous knowledge exchange, enabling our team members to reach their full potential while collaborating with industry leaders to solve complex problems. Co-create the future with us as we build technology that transforms how the world develops software. *Fortune 500® is a registered trademark of Fortune Media IP Limited, used under license. Claim based on GitLab data. Fortune 100 refers to the top 20% ranked companies in the 2025 Fortune 500 list, published in June 2025. Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of GitLab. An overview of this role As the Senior Manager, Technical Architects on GitLab's AMER Professional Services team, you'll oversee one of the most technically credible and customer-facing groups in the organization. This team helps turn customer priorities into real adoption and measurable outcomes by guiding complex implementations, shaping new service patterns, and bringing emerging GitLab capabilities into production environments. You'll own the AMER Technical Architecture practice across both presales and delivery, managing a team of Technical Architects who work on complex customer needs, early-stage offerings, and strategic engagements. This role is well suited for someone who can coach senior technical talent, bring structure to ambiguity, and keep the team focused on customer outcomes instead of task completion. In your first year, you'll help strengthen how the practice operates across delivery quality, team development, resource planning, and consultative engagement management. You'll work alongside architects in areas including AI, security, and broader platform architecture, while helping the team turn what they learn in the field into repeatable methods that can scale across Professional Services. Some examples of our projects: - Running technical discovery, scoping, and delivery for complex Professional Services engagements in AMER - Turning early customer work on new GitLab capabilities into repeatable delivery kits, standards, and service patterns What you’ll do - Manage and develop the AMER Technical Architecture team, including Intermediate, Senior, and Staff Technical Architects working across platform, AI, and security-related customer engagements. - Manage the practice end to end, covering presales collaboration, engagement scoping, technical delivery oversight, staffing, utilization, and forecast alignment. - Coach architects to grow as credible advisors centered on customer outcomes, strong technical judgment, and consultative communication. - Partner on complex presales motions with Engagement Managers on estimation, solution framing, statement of work assumptions, and technical risk. - Join strategic customer conversations where senior technical expertise helps build credibility, clarify ambiguity, and improve the path to successful delivery. - Guide the team through first-mover delivery of new GitLab capabilities, helping shape how emerging offerings are tested, delivered, and improved in real customer environments. - Turn lessons from strategic engagements into reusable templates, architecture guidance, migration patterns, and implementation standards that can be adopted by the broader Professional Services organization. - Represent the Technical Architecture practice in AMER Professional Services management discussions and partner with adjacent functions to improve coordination, service evolution, and delivery consistency. What you’ll bring - Proven experience managing senior technical professionals in a services, consulting, or Professional Services environment, with a strong track record of coaching, performance management, and career development. - Experience applying expertise in platform engineering, site reliability engineering, infrastructure, or software development to guide technical direction and build credibility with highly experienced architects. - Experience running consultative engagements by linking technical work to business goals and keeping teams focused on customer value and realized outcomes. - Experience with technically complex presales work, including discovery, scoping, estimation, solution definiti

Requirements

What you’ll bring

- Proven experience managing senior technical professionals in a services, consulting, or Professional Services environment, with a strong track record of coaching, performance management, and career development.

- Experience applying expertise in platform engineering, site reliability engineering, infrastructure, or software development to guide technical direction and build credibility with highly experienced architects.

- Experience running consultative engagements by linking technical work to business goals and keeping teams focused on customer value and realized outcomes.

- Experience with technically complex presales work, including discovery, scoping, estimation, solution definition, and technical risk management.

- Ability to coach architects to grow as credible advisors centered on customer outcomes, strong technical judgment, and consultative communication.

- Experience partnering on complex presales motions with Engagement Managers on estimation, solution framing, statement of work assumptions, and technical risk.

- Demonstrated ability to lead cross-functional collaboration and represent a technical architecture practice in leadership discussions.

- Senior-level practitioner in areas such as platform, AI, security, and broader platform architecture, with ability to create repeatable, scalable methods for Professional Services.

Responsibilities

- Manage and develop the AMER Technical Architecture team, including Intermediate, Senior, and Staff Technical Architects working across platform, AI, and security-related customer engagements.

- Manage the practice end to end, covering presales collaboration, engagement scoping, technical delivery oversight, staffing, utilization, and forecast alignment.

- Coach architects to grow as credible advisors centered on customer outcomes, strong technical judgment, and consultative communication.

- Partner on complex presales motions with Engagement Managers on estimation, solution framing, statement of work assumptions, and technical risk.

- Join strategic customer conversations where senior technical expertise helps build credibility, clarify ambiguity, and improve the path to successful delivery.

- Guide the team through first-mover delivery of new GitLab capabilities, helping shape how emerging offerings are tested, delivered, and improved in real customer environments.

- Turn lessons from strategic engagements into reusable templates, architecture guidance, migration patterns, and implementation standards that can be adopted by the broader Professional Services organization.

- Represent the Technical Architecture practice in AMER Professional Services management discussions and partner with adjacent functions to improve coordination, service evolution, and delivery consistency.

Senior Manager, Professional Services Technical Architect

Job Description

Requirements

Responsibilities

Skills Required

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