Eva Pharma
Order Entry Coordinator
Dubai, UAEPosted 1 months ago
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- Salary
- AED 7k–11k a month· est.
- Job type
- Full time
- Level
- Junior
- Field
- Operations & Logistics
- Work mode
- On site
About the role
Join EVA Pharma, a leading pharmaceutical company dedicated to empowering the fight for Health and well-being as a fundamental human right. Recognized and certified as a best place to work, we are committed to fostering a supportive and innovative environment for our team members. Job Summary We are seeking a passionate and talented Order Entry Coordinator to join our dynamic team. The ideal candidate will contribute to our mission of enhancing human health and well-being, ensuring that we meet the highest standards of excellence in our industry. Key Responsibilities - Process and manage customer and intercompany orders in Oracle, ensuring accurate pricing, quantities, customer data, Incoterms, currency, and billing information before order release. - Coordinate with Finance/Accounting to resolve credit holds, pricing and tax discrepancies, invoice issues, and ensure alignment between orders, shipments, invoices, and outstanding balances. - Monitor and resolve order holds by collaborating with Sales, Planning, Logistics, Warehousing, and other relevant functions to ensure timely order fulfillment and adherence to SLAs. - Maintain data accuracy and monitor performance, ensuring customer and order master data integrity while tracking order-entry KPIs, SLA performance, hold aging, and recurring root causes. - Ensure compliance and audit readiness by maintaining complete transaction trails and documentation for order-to-cash and intercompany processes, including billing, transfer pricing, tax, and month-end closing requirements.
Requirements
- - Bachelor's degree in Business Administration, Supply Chain, Accounting/Finance, or a related field.
- - 1–4 years of experience in order management, order-to-cash (O2C) operations, ideally in pharma, FMCG, or manufacturing.
- - Hands-on working experience with Oracle ERP (Order Management module) is required.
- - Prior exposure to working closely with Accounting/Finance teams (credit control, invoicing, AR) strongly preferred.
- - Strong Excel skills; comfort working with high transaction volumes and data accuracy checks.
- - Working knowledge of English and Arabic preferred.
- - Exposure to intercompany billing, transfer pricing, or multi-entity order processing across group companies is a strong advantage.
Responsibilities
- Process and manage customer and intercompany orders in Oracle, ensuring accurate pricing, quantities, customer data, Incoterms, currency, and billing information before order release.
- Coordinate with Finance/Accounting to resolve credit holds, pricing and tax discrepancies, invoice issues, and ensure alignment between orders, shipments, invoices, and outstanding balances.
- Monitor and resolve order holds by collaborating with Sales, Planning, Logistics, Warehousing, and other relevant functions to ensure timely order fulfillment and adherence to SLAs.
- Maintain data accuracy and monitor performance, ensuring customer and order master data integrity while tracking order-entry KPIs, SLA performance, hold aging, and recurring root causes.
- Ensure compliance and audit readiness by maintaining complete transaction trails and documentation for order-to-cash and intercompany processes, including billing, transfer pricing, tax, and month-end closing requirements.
Skills
- Oracle ERP (Order Management)
- Order management
- Accounts receivable (AR)
- Intercompany billing
- Transfer pricing
- Billing and invoicing
- Excel
- Data accuracy checks
- Credit control
- Incoterms
- Month-end close
- O2C (order-to-cash) operations
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