Catering Manager - L'Occitane Cafe, City Walk

Since 1976, L'Occitane en Provence has been imagining, producing and selling beauty, skincare and wellbeing products with an intention to share nature's wonders with the world. Their ambition is to not only sustain lands, but to regenerate ecosystems. They believe beauty goes beyond what the eye can see. From seed to skin, they have a holistic in our approach and have always been ‘Cultivators of Change’. At L’Occitane en Provence, they do their best to create positive change for the world, to try to inspire everyone to do the same. INSPIRE | EXHILARATE | DELIGHT For over seven decades, Chalhoub Group has been a partner and creator of luxury experiences in the Middle East. In its pursuit to excel as a hybrid luxury retailer, the Group has curated a portfolio of over 10 owned brands and strengthened its distribution and marketing expertise for over 400 international names across luxury fashion, beauty, jewelry, watches, eyewear, and art de vivre categories. Every step at Chalhoub Group is taken to build a future where luxury dreams become reality — bridging cultures and crafting memorable experiences for our consumers. Be it by constantly reinventing itself, committing to innovation, or embracing new technologies, the Group is shaping the future of luxury retail. It delivers seamless omnichannel experiences across more than 950 stores, online platforms, and mobile apps. Driving this innovation journey is The Greenhouse — the Group’s innovation hub, incubator, and accelerator for startups and emerging businesses, regionally and globally. Chalhoub Group fosters a people-at-heart culture rooted in diversity, equity, and inclusion, and a workplace catalysed by forward thinking and future-proofing. Today, it brings together over 16,000 talented professionals across eight countries in the Middle East, with a presence in LATAM. Sustainability is at the core of the Group’s strategy, guided by a clear commitment to people, partners, and the planet. Chalhoub Group is proud to be a member of the United Nations Global Compact, a signatory of the Women’s Empowerment Principles, and to have pledged to reach Net Zero by 2040. What you'll be doing - Acquire and grow premium/luxury clients and high-value accounts. - Drive catering sales, revenue collection, and new business development. - Secure long-term catering contracts and recurring business. - Build and manage a strong sales pipeline to achieve annual budgets and KPIs. - Develop client relationships and identify new business opportunities. - Support the revamp of the catering business, including offerings, processes, and client experience. - Ensure proposals, presentations, and client interactions consistently reflect the brand identity. - Collaborate with F&B, operations, marketing, finance, and senior leadership teams. - Track and deliver agreed sales, collection, contract, and revenue KPIs. What you’ll need to succeed - Proven experience in catering, F&B, hospitality, events, or business development. - Strong track record in sales, client acquisition, and contract negotiation. - Experience managing premium/luxury clients and building long-term relationships. - Commercially driven with strong focus on achieving targets and budgets. - Excellent communication, negotiation, presentation, and networking skills. - Strong business development mindset with the ability to identify and convert opportunities. - High attention to detail and understanding of brand and presentation standards. - Ability to work independently in a fast-growing, evolving business. - CRM/ERP experience; SAP knowledge is an advantage. - Excellent spoken and written English communication skills, with the confidence and polish to engage with luxury clientele. - French language skills are a plus, particularly for building relationships with French-speaking clients. What we can offer you With us, you will turn your aspirations into reality. We will help shape your journey through enriching experiences, learning and development opportunities and exposure to different assignments within your role or through internal mobility. Our Group offers diverse career paths for those who are extraordinary, every day. We recognise the value that you bring, and we strive to provide a competitive benefits package which includes health care, child education contribution, remote and flexible working policies as well as exclusive employee discounts. Using GenAI in Your Application Process To support a fair and consistent experience for all candidates, we ask that assessments and interviews are completed independently and without assistance from generative AI tools. This ensures we understand your strengths, your thinking, and how you approach real situations. We Invite All Applicants to Apply It Takes Diversity Of Thought, Culture, Background, Differing Abilities and Perspectives to truly Inspire, Exhilarate and Delight our customers. At Chalhoub Group, we are committed to inclusion and divers