Associate - People Experience & Culture

INSPIRE | EXHILARATE | DELIGHT For over seven decades, Chalhoub Group has been a partner and creator of luxury experiences in the Middle East. In its pursuit to excel as a hybrid luxury retailer, the Group has curated a portfolio of over 10 owned brands and strengthened its distribution and marketing expertise for over 400 international names across luxury fashion, beauty, jewellery, watches, eyewear, and art de vivre categories. Every step at Chalhoub Group is taken to build a future where luxury dreams become reality — bridging cultures and crafting memorable experiences for our consumers. Be it by constantly reinventing itself, committing to innovation, or embracing new technologies, the Group is shaping the future of luxury retail. It delivers seamless omnichannel experiences across more than 950 stores, online platforms, and mobile apps. Driving this innovation journey is The Greenhouse — the Group’s innovation hub, incubator, and accelerator for startups and emerging businesses, regionally and globally. Chalhoub Group fosters a people-at-heart culture rooted in diversity, equity, and inclusion, and a workplace catalysed by forward thinking and future-proofing. Today, it brings together over 16,000 talented professionals across eight countries in the Middle East, with a presence in LATAM. Sustainability is at the core of the Group’s strategy, guided by a clear commitment to people, partners, and the planet. Chalhoub Group is proud to be a member of the United Nations Global Compact, a signatory of the Women’s Empowerment Principles, and to have pledged to reach Net Zero by 2040. What you'll be doing The People Experience & Culture Associate supports the delivery of the Group’s engagement and wellbeing agenda, helping create an inclusive, connected, and supportive workplace where employees feel valued and able to thrive. The role coordinates Group-wide engagement and wellbeing programmes across offices, stores, and warehouses, working closely with People Partners, local People Experience & Culture teams, leaders, Group Communications, employee champions, and external providers. It uses employee insights and feedback to continuously improve programmes and ensure they remain relevant, accessible, and responsive to the needs of the Group’s diverse workforce. What you’ll need to succeed Key Accountabilities Group Engagement and Wellbeing Activation - Coordinate the development and delivery of the Group-wide engagement and wellbeing calendar, ensuring initiatives are timely, relevant, and aligned with People Experience & Culture priorities. - Manage the end-to-end execution of Group-wide campaigns and initiatives across offices, stores, and warehouses. - Develop activation guidelines, toolkits, and resources that enable countries and businesses to deliver initiatives consistently while adapting them to local workforce needs. - Partner with People Partners and local People & Culture teams to coordinate implementation, monitor progress, and address activation challenges. - Ensure initiatives are relevant and accessible to the Group’s diverse workforce, with particular consideration for store and warehouse colleagues. Employee Insights and Impact Measurement - Use insights from employee surveys, pulse checks, participation data, feedback channels, and programme evaluations to identify needs and areas for improvement. - Translate employee insights into practical recommendations and targeted engagement and wellbeing actions in collaboration with the wider People Experience & Culture team. - Track engagement and wellbeing indicators and prepare reports and presentations highlighting reach, participation, impact, emerging trends, and improvement opportunities. Wellbeing Partnerships, Benefits and Resources - Build and maintain external partnerships that provide relevant wellbeing services, preferential offers, and exclusive benefits to employees across the Group. - Assess potential partners and offerings based on their relevance, quality, accessibility, scalability, and employee value. - Act as the custodian of wellbeing benefits, resources, and support offerings, ensuring information remains accurate, relevant, and easy to access. - Maintain an overview of wellbeing offerings across countries and identify opportunities to improve consistency, awareness, accessibility, and utilisation. - Monitor employee feedback, utilisation, and provider performance to recommend improvements to existing offerings. - Conduct research and benchmarking to identify emerging practices, technologies, services, and solutions in employee engagement and wellbeing. Communications and Awareness - Develop clear and engaging content for Group-wide engagement and wellbeing campaigns across relevant internal and external channels. - Collaborate with Group Communications to ensure campaigns align with the Group’s narrative, tone of voice, brand standards, and communication calendar. - Create adaptable communication material