Customer Care Trainee - Dyson Luxury Tech

INSPIRE | EXHILARATE | DELIGHT For over seven decades, Chalhoub Group has been a partner and creator of luxury experiences in the Middle East. In its pursuit to excel as a hybrid luxury retailer, the Group has curated a portfolio of over 10 owned brands and strengthened its distribution and marketing expertise for over 400 international names across luxury fashion, beauty, jewellery, watches, eyewear, and art de vivre categories. Every step at Chalhoub Group is taken to build a future where luxury dreams become reality — bridging cultures and crafting memorable experiences for our consumers. Be it by constantly reinventing itself, committing to innovation, or embracing new technologies, the Group is shaping the future of luxury retail. It delivers seamless omnichannel experiences across more than 950 stores, online platforms, and mobile apps. Driving this innovation journey is The Greenhouse — the Group’s innovation hub, incubator, and accelerator for startups and emerging businesses, regionally and globally. Chalhoub Group fosters a people-at-heart culture rooted in diversity, equity, and inclusion, and a workplace catalysed by forward thinking and future-proofing. Today, it brings together over 16,000 talented professionals across eight countries in the Middle East, with a presence in LATAM. Their collective efforts have earned the Group the Great Place to Work® certification in several markets. Sustainability is at the core of the Group’s strategy, guided by a clear commitment to people, partners, and the planet. Chalhoub Group is proud to be a member of the United Nations Global Compact, a signatory of the Women’s Empowerment Principles, and to have pledged to reach Net Zero by 2040. Role Overview This Traineeship is a 6-month contract based in our Head Office in JAFZA, Jebal Ali. The work structure consists of 8 Hours + 1 hour lunch, 5 days a week + 2 days off (weekends not fixed). During the 6-month training period, the candidate will gain work experience while learning on the job and receiving a monthly salary + benefits. The objective is not only to provide valuable experience, but also to identify and develop long-term talent that could potentially become part of our team after the trainee program. Key Responsibilities: · Respond to customer inquiries via phone, email, and live chat in a professional and timely manner. · Provide accurate information about Dyson products, services, and promotions. · Assist customers with troubleshooting, product setup, and usage guidance. · Handle customer complaints and resolve issues to ensure customer satisfaction. · Document customer interactions and maintain accurate records. · Collaborate with team members to ensure a seamless customer experience. · Participate in ongoing training and development programs. What you'll need to succeed · High school diploma or equivalent; college degree preferred. · Strong communication skills, both verbal and written in English. · Excellent interpersonal skills in English and Arabic and a customer-centric attitude. · Ability to work in a fast-paced environment and handle multiple tasks. · Proficiency in MS Excel and Basic AI chat prompts · Proficiency in using computers and customer service software. · Prior customer service experience is required · Technical background is preferable. What we can offer you With us, you will turn your aspirations into reality. We will help shape your journey through enriching experiences, learning and development opportunities and exposure to different assignments within your role or through internal mobility. Our Group offers diverse career paths for those who are extraordinary, every day. We recognise the value that you bring, and we strive to provide a competitive benefits package which includes health care, child education contribution, remote and flexible working policies as well as exclusive employee discounts. Using GenAI in Your Application Process To support a fair and consistent experience for all candidates, we ask that assessments and interviews are completed independently and without assistance from generative AI tools. This ensures we understand your strengths, your thinking, and how you approach real situations. We Invite All Applicants to Apply It Takes Diversity Of Thought, Culture, Background, Differing Abilities and Perspectives to truly Inspire, Exhilarate and Delight our customers. At Chalhoub Group, we are committed to inclusion and diversity. We welcome all applicants to apply and be part of our exciting future. We ensure equal opportunity for all our applicants without regard to gender, age, race, religion, national origin or disability status.

High school diploma or equivalent; college degree preferred. Prior customer service experience is required. Strong communication skills in English; excellent interpersonal skills in English and Arabic. Proficiency in MS Excel and basic AI chat prompts. Proficiency in using computers and customer service software.

Respond to customer inquiries via phone, email, and live chat in a professional and timely manner. Provide accurate information about Dyson products, services, and promotions. Assist customers with troubleshooting, product setup, and usage guidance. Handle customer complaints and resolve issues to ensure customer satisfaction. Document customer interactions and maintain accurate records. Collaborate with team members to ensure a seamless customer experience. Participate in ongoing training and development programs.