Fragrance Consultant - By Killian

INSPIRE | EXHILARATE | DELIGHT For over seven decades, Chalhoub Group has been a partner and creator of luxury experiences in the Middle East. In its pursuit to excel as a hybrid luxury retailer, the Group has curated a portfolio of over 10 owned brands and strengthened its distribution and marketing expertise for over 400 international names across luxury fashion, beauty, jewellery, watches, eyewear, and art de vivre categories. Every step at Chalhoub Group is taken to build a future where luxury dreams become reality — bridging cultures and crafting memorable experiences for our consumers. Be it by constantly reinventing itself, committing to innovation, or embracing new technologies, the Group is shaping the future of luxury retail. It delivers seamless omnichannel experiences across more than 950 stores, online platforms, and mobile apps. Driving this innovation journey is The Greenhouse — the Group’s innovation hub, incubator, and accelerator for startups and emerging businesses, regionally and globally. Chalhoub Group fosters a people-at-heart culture rooted in diversity, equity, and inclusion, and a workplace catalysed by forward thinking and future-proofing. Today, it brings together over 16,000 talented professionals across eight countries in the Middle East, with a presence in LATAM. Their collective efforts have earned the Group the Great Place to Work® certification in several markets. Sustainability is at the core of the Group’s strategy, guided by a clear commitment to people, partners, and the planet. Chalhoub Group is proud to be a member of the United Nations Global Compact, a signatory of the Women’s Empowerment Principles, and to have pledged to reach Net Zero by 2040. What you'll be doing Our Perfumes Consultant is responsible for achieving optimum sales and targets by ensuring a high level of customer service and professional standards and is responsible for giving perfume advice to their clients and guiding them through perfumes and allergies routines with suitable products. Key Responsibilities - Drive the business: - Represent the brand by communicating its values and philosophy though all activities and interactions with customers and other team members - Generate sales, while achieving line and sales targets, using fragrance and ensure all sales and operational policies are followed. - Maintain a solid and accurate customer database to build strong relationship with customers and create future potential selling opportunities - Promote the Group’s loyalty program (MUSE) and increase enrollment rate and new customer acquisition - To have an understanding of brand’s online offers and activities - Participate to the brand’s events when required inside or outside the store and push fragrance sales during events, promotions and launches. - Be flexible to support other stores and team members when required - Stay ahead of latest trends, products and competitors - Customer Centricity: - Take ownership of the customer’s experience by delivering an exceptional service and brining to life the brand’s customer journey at all different touchpoints (physical and digital) through building rapport, sharing product knowledge and expert’s advice, proactively catering to customers’ needs, interests and preferences. - Demonstrate usage and benefits of various brands and products in alignment with the retail policies. - Use clienteling techniques and tools to virtually connect with customers, build one-on-one relationships based on trust to drive loyalty. (Such techniques and tools include messaging, (virtual) shopping appointments, etc.) - Operational Excellence: - Maintain all operating standards by ensuring merchandising levels, stock replenishment and organizing display as per the brand’s VM guidelines - Report stock shortages using the stock order form and ensure stock receipt as per set procedures. - Generate and maintain daily sales reports, post launch sales tracking and sell-out tracking at store level - Prepare and process e-commerce orders’ fulfillment from the store within the set SLAs in terms of time and quality - Demonstrate understanding of the available technological tools and use them to enhance the customer experience both in and out of the store (Clienteling app, OMS, etc.) - Attend all kinds of product FR product knowledge trainings provided by the brand, company (levelled at Chalhoub University) and on Axonify in order to improve their performance/ skills. What you'll need to succeed - Minimum 2 years’ experience in the beauty industry What we can offer you With us, you will turn your aspirations into reality. We will help shape your journey through enriching experiences, learning and development opportunities and exposure to different assignments within your role or through internal mobility. Our Group offers diverse career paths for those who are extraordinary, every day. We recognise the value that you bring, and we strive to provide a competitive

Minimum 2 years’ experience in the beauty industry.

Drive the business by generating sales and achieving targets; represent the brand values in all interactions with customers and team members; maintain a solid customer database and build long-term relationships; promote the MUSE loyalty program and increase enrollment and new customer acquisition; understand brand online offers and activities; participate in brand events and push fragrance sales during launches; support other stores and team members as needed; stay updated on trends, products, and competitors; deliver exceptional customer service and guide customers through brand journeys across physical and digital touchpoints; use clienteling techniques and tools to connect with customers and drive loyalty; ensure merchandising levels, stock replenishment, and display as per brand VM guidelines; report stock shortages and manage stock receipt; generate daily sales reports and monitor sell-out; process e-commerce orders within SLAs; use technological tools (Clienteling app, OMS, etc.) to enhance customer experience; complete product knowledge trainings via Chalhoub University and Axonify to improve performance.