Renewals Specialist

MongoDB is looking for a driven and results‑oriented Renewal Specialist to join our Renewals Team in the Americas region. In this role, you will play a key part in delivering a world‑class renewal experience for our customers while driving strong retention outcomes for MongoDB’s business. Success in this role requires exceptional communication and interpersonal skills, operational excellence, deal formulation and negotiation experience, a strong aptitude to learn MongoDB products and policy, and solid relations with internal stakeholders. We are looking for someone who thrives in a fast-paced and ever-changing environment and who is motivated by the opportunity to have a big impact on your team, customers, and MongoDB's business. We're looking to speak with candidates based in Toronto for our hybrid working model. What you will be doing As a Renewals Specialist at MongoDB, you will be responsible for managing the renewal process for our customer base, ensuring the seamless continuation of their partnerships with MongoDB and maintaining strong customer relationships. You will work closely with our sales and customer success teams to offer an outstanding customer experience, ultimately contributing to the growth and retention of our customer portfolio within your territory. Renewal Management - Proactively manage the end-to-end renewal process for assigned customer accounts, owning timelines, coordination, and execution to drive strong retention outcomes - Work on upcoming renewals and engage with customers 120 days in advance to secure timely renewals - Prepare renewal quotes and contracts, ensuring accuracy and compliance with company policies Customer Engagement - Build and maintain strong relationships with customers to understand their usage, needs, and challenges - Act as a trusted advisor to customers, providing insights and solutions to maximize the value they receive from MongoDB Data Analysis - Utilize data and reporting tools to track renewal performance, forecast renewals, and identify at-risk accounts - Provide regular updates to the management team on renewal status and key metrics Cross-functional Collaboration - Work closely with the sales, customer success, and other internal stakeholders to ensure a coordinated approach to renewals We're looking for someone with - 1+ years of experience in a customer facing sales or revenue role within a fast-paced, competitive environment - Demonstrated experience owning deals or commercial outcomes through close, including renewals, expansions, or contract execution - A track record of strong performance against defined targets, metrics, or goals - Outstanding verbal and written communication skills, with the ability to present to a diverse audience, both internally and externally - Strong problem-solving, organization, and negotiation skills - Ability to work in a fast-paced, dynamic environment with multiple opportunities to be managed at the same time - Talent for building solid relationships with internal and external stakeholders - Self-motivated with a strong drive to succeed - Prior exposure to database, cloud, and infrastructure technology is a plus Why join now - MongoDB invests heavily in the development of each of our new hires & continuous career development - Best in breed Sales trainings, including our comprehensive GTM Academy and development programs - Generous and competitive benefits (parental leave, fertility & wellbeing support) - Friendly and inclusive workplace culture — Life at MongoDB About MongoDB MongoDB is built for change, empowering our customers and our people to innovate at the speed of the market. We have redefined the data platform for the AI era, enabling builders to create, transform, and disrupt industries with software. MongoDB’s unified data platform, the most widely available, globally distributed data platform on the market, helps organizations modernize legacy workloads, embrace innovation, and unleash AI. Our cloud-native platform, MongoDB Atlas, is the only globally distributed, multi-cloud data platform and is available across AWS, Google Cloud, and Microsoft Azure. With offices worldwide and over 67,000 customers, including 75% of the Fortune 100 and AI-native startups, relying on MongoDB for their most important applications, we’re powering the next era of software. Our compass at MongoDB is our Leadership Commitment, guiding how and why we make decisions, show up for each other, and win. It’s what makes us MongoDB. To drive the personal growth and business impact of our employees, we’re committed to developing a supportive and enriching culture for everyone. From employee affinity groups, to fertility assistance and a generous parental leave policy, we value our employees’ wellbeing and want to support them along every step of their professional and personal journeys. Learn more about what it’s like to work at MongoDB, and help us make an impact on the world!