Senior Relationship Account Manager

The Relationship Account Management team is a team within MongoDB’s Scaled Growth Organization and is focused on sustaining long-term partnerships with MongoDB’s mature customers, focused on retention and expansion in the process. Individuals in the Relationship Account Manager (RAM) role have a passion for technology and the ambition to dive head-first into new challenges. In this role you will act as the primary and often sole point of contact for a customer portfolio. As an Relationship Account Manager you will be responsible for success, education, enablement, upsell/cross-sell, renewal and everything in between. Our ideal candidate will have - 5+ years of quota-carrying experience working in an Account Management, Business Development, Sales or other similarly customer-centric role - A proven track record of overachievement and hitting sales targets - this role will be responsible for renewals and upsells - Outstanding verbal and written communication skills, with the ability to present to a diverse audience, both internally and externally - A background and passion for driving value and growth with customers via virtual meetings - this takes the form of enablement sessions, strategy meetings, business reviews, and more in this role - Demonstrated ability to articulate the value of a complex enterprise technology - A mind for technology - we’ll teach you about MongoDB and databases, but our customers and product are inherently technical and you should have an aptitude and curiosity to learn about those concepts - The ability to work in a fast paced environment - High levels of organization and attention to detail - you take ownership of customer situations and see everything through to resolution - Team player and passion for collaboration - this role will work with customers that require alignment across the broader Go to Market ecosystem including; Professional Services, Tech Services, Marketing, etc. - Prior exposure to database, cloud and infrastructure technology is a plus On a given day in this role you will - Work as a strategic advisor to the customer — aligning not only to their MongoDB initiatives, but also their internal processes, bottlenecks, and overall corporate strategy - Proactively prospect, identify, qualify and build relationships with additional contacts across your customer base to ensure you are multi-threaded in your accounts - Negotiate renewals and growth opportunities, execute MongoDB sales process to both protect and expand MongoDBs renewal base - Promote the implementation of MongoDB features during every customer touchpoint using playbooks, product signals, and other relevant data points to look for opportunities to expand the MongoDB footprint with your customers - Leverage data signals and proactive outreach to identify and address potential risk within your portfolio - Partner closely with MongoDB executives, product managers, and leadership to achieve positive customer outcomes About MongoDB MongoDB is built for change, empowering our customers and our people to innovate at the speed of the market. We have redefined the data platform for the AI era, enabling builders to create, transform, and disrupt industries with software. MongoDB’s unified data platform, the most widely available, globally distributed data platform on the market, helps organizations modernize legacy workloads, embrace innovation, and unleash AI. Our cloud-native platform, MongoDB Atlas, is the only globally distributed, multi-cloud data platform and is available across AWS, Google Cloud, and Microsoft Azure. With offices worldwide and over 67,000 customers, including 75% of the Fortune 100 and AI-native startups, relying on MongoDB for their most important applications, we’re powering the next era of software. Our compass at MongoDB is our Leadership Commitment, guiding how and why we make decisions, show up for each other, and win. It’s what makes us MongoDB. To drive the personal growth and business impact of our employees, we’re committed to developing a supportive and enriching culture for everyone. From employee affinity groups, to fertility assistance and a generous parental leave policy, we value our employees’ wellbeing and want to support them along every step of their professional and personal journeys. Learn more about what it’s like to work at MongoDB, and help us make an impact on the world! MongoDB is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability, please inform your recruiter. MongoDB, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type and makes all hiring decisions without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientati

5+ years of quota-carrying experience working in an Account Management, Business Development, Sales or other similarly customer-centric role. Proven track record of overachievement and hitting sales targets with renewals and upsells. Outstanding verbal and written communication skills, with the ability to present to a diverse audience, both internally and externally. Background and passion for driving value and growth with customers via virtual meetings (enablement sessions, strategy meetings, business reviews, etc.). Demonstrated ability to articulate the value of a complex enterprise technology. A mind for technology with aptitude to learn about MongoDB and databases. Ability to work in a fast-paced environment. High levels of organization and attention to detail; ownership of customer situations and resolution. Team player with collaboration across Go to Market ecosystem (Professional Services, Tech Services, Marketing, etc.). Prior exposure to database, cloud and infrastructure technology is a plus.

Act as a strategic advisor to the customer — aligning MongoDB initiatives with internal processes, bottlenecks, and overall corporate strategy. Proactively prospect, identify, qualify and build relationships with additional contacts across the customer base to ensure multi-threaded engagement. Negotiate renewals and growth opportunities; execute MongoDB sales process to protect and expand the renewal base. Promote implementation of MongoDB features during every customer touchpoint using playbooks, product signals, and data points to identify opportunities to expand the MongoDB footprint. Leverage data signals and proactive outreach to identify and address potential risk within the portfolio. Partner closely with MongoDB executives, product managers, and leadership to achieve positive customer outcomes.