Specialist, Customer Due Diligence Operations (KYB)

Who We Are At OKX, we believe that the future will be reshaped by crypto, and ultimately contribute to every individual's freedom. OKX is a leading crypto exchange, and the developer of OKX Wallet, giving millions access to crypto trading and decentralized crypto applications (dApps). OKX is also a trusted brand by hundreds of large institutions seeking access to crypto markets. We are safe and reliable, backed by our Proof of Reserves. Across our multiple offices globally, we are united by our core principles: We Before Me, Do the Right Thing, and Get Things Done. These shared values drive our culture, shape our processes, and foster a friendly, rewarding, and diverse environment for every OK-er. OKX is part of OKG, a group that brings the value of Blockchain to users around the world, through our leading products OKX, OKX Wallet, OKLink and more. About the Opportunity The Compliance function at OKX is responsible for the overall compliance culture at the company. We’re a team of risk-minded problem solvers who advise the business on the company’s regulatory obligations and enterprise risk. What You’ll Be Doing - Complete comprehensive reviews of incoming customer onboarding cases and ensuring that the application of KYB principles are consistent with the Company’s KYB policy and customer risk assessment. - Reviewing KYB documents obtained from the customer, utilising our validation tools and reputable sources to verify the AML documentation. - Requesting appropriate CDD/EDD documentation from customers to ensure that the AML onboarding process is complete in line with our AML policies and procedures. - Follow up on pending CDD/EDD requests ensuring that communication is issued with the relevant SLA's. - Investigating possible matches generated by the scanning application that the Company uses to screen customers against sanctions, PEP's and adverse media news and ensuring the appropriate action is taken. - Provide information to management in respect of AML/CDD issues arising. - Maintain delivery of a high quality service level to customers and other departments ensuring all queries are dealt with in a professional manner and escalating where appropriate. - Support the enhancement of our CDD function and maintain procedures - Manage specific projects, which may arise from time to time. What We Look For In You - Completion of tertiary higher education such as Higher Diploma, Degree and onwards. - You have two or more years’ experience in AML and CDD/EDD review or in a KYC work domain, - You are a ‘team player’ who can work well within the function to deliver a quality service. - You are excellent communication and writing skills, and are attentive to details. - Excellent command of spoken and written English is required. Perks & Benefits - Competitive total compensation package - L&D programs and Education subsidy for employees' growth and development - Various team building programs and company events - Wellness and meal allowances - Comprehensive healthcare schemes for employees and dependents #LI-HYBRID Notice: All official OKX vacancies are published on this website. While roles may appear on selected third-party platforms from time to time, information on other sites may be inaccurate or outdated. If in doubt, please apply directly through our official careers website. Information collected and processed as part of the recruitment process of any job application you choose to submit is subject to OKX's Candidate Privacy Notice.

Two or more years’ experience in AML and CDD/EDD review or in a KYC work domain. Higher education such as a degree or diploma. Excellent communication and writing skills, attention to detail, and fluent English.

Complete comprehensive reviews of incoming customer onboarding cases ensuring KYB policy and risk assessment alignment. Review KYB documents using validation tools and sources to verify AML documentation. Request and obtain CDD/EDD documentation to complete AML onboarding per policies. Follow up on pending CDD/EDD requests within SLAs. Investigate matches from screening for sanctions, PEPs, and adverse media and take appropriate actions. Provide information to management on AML/CDD issues. Deliver high-quality service to customers and other departments, escalating as needed. Support enhancement of the CDD function and maintain procedures. Manage specific projects as they arise.