Professional Services Intern – Global Customer Services (Fall 2026)

About Us At Cloudflare, we are on a mission to help build a better Internet. Today the company runs one of the world’s largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code. Internet properties powered by Cloudflare all have web traffic routed through its intelligent global network, which gets smarter with every request. As a result, they see significant improvement in performance and a decrease in spam and other attacks. Cloudflare was named to Entrepreneur Magazine’s Top Company Cultures list and ranked among the World’s Most Innovative Companies by Fast Company. At Cloudflare, we’re not looking for people who wait for a polished roadmap; we’re looking for the builders who see the cracks in the Internet that everyone else has simply learned to live with. We value candidates who have the instinct to spot a "normalized" problem and the AI-native curiosity to create a solution using the latest tools. Our culture is built on iteration, leveraging AI to ship faster today to make it better tomorrow, while ensuring that every improvement, no matter how small, is shared across the team to lift everyone up. If you’re the type of person who values curiosity over bureaucracy, and that AI is a partner in solving tough problems to keep the Internet moving forward, you’ll fit right in. Available Location: London, UK About the Department Cloudflare’s Global Professional Services organization is expanding its Professional Services consultancy in London to support customers adopting Cloudflare’s developer platform and application services. This team partners closely with customers and internal engineering teams to help organizations build, deploy, and optimize modern applications on Cloudflare. About the Role You will support the Professional Services (PS) team by assisting with foundational project tasks and contributing to projects that enable customers to successfully build and deploy on Cloudflare by optimising the use of AI in Professional Services internal operations. This role provides exposure to Cloudflare’s Professional Services team while working alongside project managers, project coordinators, and consultants who deliver technical solutions to customers. Through this role, you will gain hands-on experience working with Professional Services team to deliver technical solutions for global customers, gain mentorship from experienced PMO members, and real-world experience contributing to projects that support customer adoption of Cloudflare technologies. Responsibilities - Design, develop, and deploy AI-driven prototypes (using LLMs, RAG architectures, or predictive modeling) to automate manual workflows within the Professional Services Project and Resourcing ecosystem. Build out models to help automate future forecasting and resource planning. - Partner with our engineering teams to identify, clean, and structure high-volume post-sales data for model training and fine-tuning to enable faster resourcing capabilities. - Refine and optimize system prompts and model parameters to ensure high-quality, hallucination-free outputs for internal advisory tools. - Act as the technical translator, taking high-level optimization ideas from GCS leadership and turning them into technical requirements and minimum viable products (MVPs). - Contribute to internal knowledge bases and documentation to improve team efficiency and consistency. Create collateral to enable the team. - Help document and control project workflows and deployment steps for internal teams and customers with the PMO and Resourcing functions. Skills & Qualifications - Currently pursuing a Bachelor’s or Master’s degree in Business, Project Management or a related technical field with an element of AI. - Available for a full-time, 12-week internship, working from our London office 3-5 days a week during the fall (Sept-Dec). - Proficiency in verbal, written, and visual communication is essential for conveying project goals and sharing progress updates. - Working seamlessly with diverse teams (e.g., developers, designers, and managers) to foster a cooperative environment and resolve internal conflicts. - The ability to identify bottlenecks, analyse root causes, and propose practical solutions rather than waiting for direct instructions. - Projects rarely go exactly to plan; interns must pivot gracefully when scopes change or unforeseen challenges - Standing out by anticipating team needs and offering support before being asked. - Leveraging networking opportunities within the organisation to learn from experienced mentors. What Makes Cloudflare Special? We’re not just a highly ambitious, large-scale technology company. We’re a highly ambitious, large-scale technology company w

Currently pursuing a Bachelor’s or Master’s degree in Business, Project Management or a related technical field with an element of AI. Available for a full-time, 12-week internship, working from our London office 3-5 days a week during the fall (Sept-Dec). Proficiency in verbal, written, and visual communication is essential. Ability to work with diverse teams (developers, designers, managers). Ability to identify bottlenecks, analyze root causes, and propose practical solutions. Adaptability to changing scopes and unforeseen challenges. Self-motivation to anticipate team needs and seek mentorship opportunities.