Senior Software Engineer, People Ops and AI Tools

About Us At Cloudflare, we are on a mission to help build a better Internet. Today the company runs one of the world’s largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code. Internet properties powered by Cloudflare all have web traffic routed through its intelligent global network, which gets smarter with every request. As a result, they see significant improvement in performance and a decrease in spam and other attacks. Cloudflare was named to Entrepreneur Magazine’s Top Company Cultures list and ranked among the World’s Most Innovative Companies by Fast Company. At Cloudflare, we’re not looking for people who wait for a polished roadmap; we’re looking for the builders who see the cracks in the Internet that everyone else has simply learned to live with. We value candidates who have the instinct to spot a "normalized" problem and the AI-native curiosity to create a solution using the latest tools. Our culture is built on iteration, leveraging AI to ship faster today to make it better tomorrow, while ensuring that every improvement, no matter how small, is shared across the team to lift everyone up. If you’re the type of person who values curiosity over bureaucracy, and that AI is a partner in solving tough problems to keep the Internet moving forward, you’ll fit right in. Available Locations - Austin, US About the Role Cloudflare's People team supports 5,000+ employees globally. To scale, we are building an AI-driven operating layer on the Cloudflare Developer Platform to automate workflows, ensure data integrity, and streamline employee support. You will ship production systems for hiring, onboarding, and self-service, using AI to create leverage while designing rigorous guardrails for sensitive employee data. Leveraging Cloudflare Dev Platform primitives like Workers, Workflows, Access, Hyperdrive (Postgres), R2, and Workers AI / AI Gateway for durable, secure, and observable automation. Responsibilities - AI-assisted intake for request classification, retrieval-augmented responses, and case routing. - Recruiting automation for Greenhouse job creation and management chain synchronization. - Self-service tools for policy guidance, approvals, and employee lifecycle changes. - Durable multi-step Workflows for onboarding, offboarding, and recurring audits. - AI copilots that summarize context and suggest next actions for human review. - Data reconciliation systems and exception queues for cross-system accuracy. - Observable audit pipelines for explainable decision-making. - Custom interview automation and internal technical assessment tooling. - Design and operate AI-assisted workflows using the full Cloudflare stack. - Integrate People systems via secure API, OAuth, and webhook patterns. - Collaborate with HR, IT, Legal, and Security to translate operational pain into technical solutions. - Implement robust authorization, audit logging, and error handling for high-trust data. Desirable Skills, Knowledge, and Experience - Strong engineering background (TypeScript, Python, or Go) building internal tools or platform services. - Practical experience with LLMs, RAG, tool calling, and prompt evaluation. - Expertise in system-to-system integrations, identity, and event-driven workflows. - Exceptional judgment regarding privacy, data minimization, and operational risk. Bonus Points - Prior experience in internal platform engineering or compliance-heavy environments. - Proficiency with React, Drizzle, Zod, and Postgres. What Makes Cloudflare Special? We’re not just a highly ambitious, large-scale technology company. We’re a highly ambitious, large-scale technology company with a soul. Fundamental to our mission to help build a better Internet is protecting the free and open Internet. Project Galileo: Since 2014, we've equipped more than 2,400 journalism and civil society organizations in 111 countries with powerful tools to defend themselves against attacks that would otherwise censor their work, technology already used by Cloudflare’s enterprise customers--at no cost. Athenian Project: In 2017, we created the Athenian Project to ensure that state and local governments have the highest level of protection and reliability for free, so that their constituents have access to election information and voter registration. Since the project, we've provided services to more than 425 local government election websites in 33 states. 1.1.1.1: We released 1.1.1.1 to help fix the foundation of the Internet by building a faster, more secure and privacy-centric public DNS resolver. This is available publicly for everyone to use - it is the first consumer-focused service Cloudflare has ever released. Here’s the deal - we don’t store client IP addresses never, ever. We will c