Compensation Operations Manager

About the Team OpenAI’s mission is to build safe artificial general intelligence (AGI) that benefits all of humanity. This long-term undertaking brings together the world’s leading scientists, engineers, and business professionals to develop and deploy transformative AI technologies. Our Go-To-Market (GTM) organization helps customers understand, adopt, and scale OpenAI’s products and platform. Revenue Operations partners closely with Sales, Finance, and People teams to drive planning, performance management, and operational excellence across the business. The Planning team supports key revenue planning cycles and helps align resources, incentives, and execution against company priorities. About the Role We are seeking a Compensation Operations Manager to support and execute the operational infrastructure behind OpenAI's global variable compensation programs across Sales, Technical Success, Partnerships, and other GTM teams. This role is focused on driving scalable commission policies and operational excellence. You'll lead the development of best-in-class commission processes, oversee policy implementation, establish robust audit practices, and support the field through issue triage and resolution. In close partnership with Revenue Operations, Finance, Total Rewards, HRIS, and GTM Systems, you'll ensure our compensation programs are accurate, compliant, scalable, and deliver a seamless experience for the field. The ideal candidate combines deep compensation operations expertise with strong systems thinking, operational rigor, attention to detail, and a customer-service mindset. You'll be responsible for: - Administer compensation plans, quotas, credits, adjustments, exceptions, and payout processes. - Design and maintain scalable processes that ensure accurate and efficient compensation administration. - Implement and maintain compensation policies, ensuring that all program rules are consistently applied across GTM teams. - Manage field support triaging for compensation-related inquiries, streamlining communication between GTM personnel and back-office teams. - Execute recurring compensation payout cycles, reconciliations, and operational close processes. - Execute compensation letter generation, distribution, tracking, and record management. - Partner with Legal, HR, and Finance to support governance, approvals, compliance, and audit requirements. - Develop reporting, dashboards, and quality assurance processes to improve visibility and accuracy. Field Support & Enablement - Serve as a key point of contact for compensation-related field questions and inquiries. - Build and maintain support resources, FAQs, documentation, and intake processes. - Partner with Enablement and Sales Leadership to improve understanding, adoption, and trust in compensation programs. We're looking for someone with: - 8+ years of experience in compensation operations, sales operations, revenue operations, finance operations, or related operational roles. - Deep experience administering variable compensation programs at scale. - Strong experience with compensation systems and operational tooling. - Experience executing payout cycles, quota workflows, plan administration, and compensation governance. - Demonstrated ability to build and improve scalable operational processes in high-growth environments. - Strong cross-functional stakeholder management and communication skills. - Strong analytical, systems, and problem-solving capabilities. - A hands-on approach with a high level of accuracy, ownership, and attention to detail. - Comfort balancing strategic context with day-to-day operational execution. Nice to Have - Experience supporting or scaling compensation operations during periods of rapid growth. - Familiarity with consumption-based or hybrid revenue models. - Experience implementing or administering compensation management platforms. About OpenAI OpenAI is an AI research and deployment company dedicated to ensuring that general-purpose artificial intelligence benefits all of humanity. We push the boundaries of the capabilities of AI systems and seek to safely deploy them to the world through our products. AI is an extremely powerful tool that must be created with safety and human needs at its core, and to achieve our mission, we must encompass and value the many different perspectives, voices, and experiences that form the full spectrum of humanity. We are an equal opportunity employer, and we do not discriminate on the basis of race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability, genetic information, or other applicable legally protected characteristic. For additional information, please see OpenAI’s Affirmative Action and Equal Employment Opportunity Policy Statement. Background checks for applicants will be administered in accordance with applicable law, and qualified applicants with arrest or conviction records will be considered for employment consis

8+ years of experience in compensation operations, sales operations, revenue operations, finance operations, or related operational roles. Deep experience administering variable compensation programs at scale. Strong experience with compensation systems and operational tooling. Experience executing payout cycles, quota workflows, plan administration, and compensation governance. Demonstrated ability to build and improve scalable operational processes in high-growth environments. Strong cross-functional stakeholder management and communication skills. Strong analytical, systems, and problem-solving capabilities. A hands-on approach with a high level of accuracy, ownership, and attention to detail. Comfort balancing strategic context with day-to-day operational execution.

Administer compensation plans, quotas, credits, adjustments, exceptions, and payout processes. Design and maintain scalable processes that ensure accurate and efficient compensation administration. Implement and maintain compensation policies, ensuring that all program rules are consistently applied across GTM teams. Manage field support triaging for compensation-related inquiries, streamlining communication between GTM personnel and back-office teams. Execute recurring compensation payout cycles, reconciliations, and operational close processes. Execute compensation letter generation, distribution, tracking, and record management. Partner with Legal, HR, and Finance to support governance, approvals, compliance, and audit requirements. Develop reporting, dashboards, and quality assurance processes to improve visibility and accuracy. Field Support & Enablement: Serve as a key point of contact for compensation-related field questions and inquiries. Build and maintain support resources, FAQs, documentation, and intake processes. Partner with Enablement and Sales Leadership to improve understanding, adoption, and trust in compensation programs.