Data Center DCIM Program Leader - Infrastructure Operations

About Us At Cloudflare, we are on a mission to help build a better Internet. Today the company runs one of the world’s largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code. Internet properties powered by Cloudflare all have web traffic routed through its intelligent global network, which gets smarter with every request. As a result, they see significant improvement in performance and a decrease in spam and other attacks. Cloudflare was named to Entrepreneur Magazine’s Top Company Cultures list and ranked among the World’s Most Innovative Companies by Fast Company. At Cloudflare, we’re not looking for people who wait for a polished roadmap; we’re looking for the builders who see the cracks in the Internet that everyone else has simply learned to live with. We value candidates who have the instinct to spot a "normalized" problem and the AI-native curiosity to create a solution using the latest tools. Our culture is built on iteration, leveraging AI to ship faster today to make it better tomorrow, while ensuring that every improvement, no matter how small, is shared across the team to lift everyone up. If you’re the type of person who values curiosity over bureaucracy, and that AI is a partner in solving tough problems to keep the Internet moving forward, you’ll fit right in. Available Locations - Atlanta, US - Austin, US - Denver, US - Seattle, US - Washington DC, US About the Role Atlanta (US), Austin (US), Denver (US), Seattle (US), Toronto (Canada) We are seeking a DCIM Program Leader to build, scale, and own our Data Center Infrastructure Management program. This leadership role is part of the Infrastructure Operations organization, which is responsible for building, scaling, and running one of the world's largest and most important cloud networks. Cloudflare’s global network spans more than 330 cities, and is a key strategic asset that supports all of our customers and products. As a leader on this team, you will play a crucial role in ensuring the performance, availability, and security of our infrastructure. The DCIM Program Leader role is the single point of ownership for the Nlyte platform across Cloudflare's global network of 330+ cities. You will architect our Workflow and Change Management policy, own the strategic vision, and help drive the deep integration necessary to establish Nlyte as the mandatory Single Source of Truth (SSOT), enabling the disciplined, high-velocity scale of our edge and core network. We operate in a fast-paced environment where you will be expected to drive both project delivery and operational excellence through continuous improvement, standardization, and optimization. This isn't just about day to day operations; it's about building a scalable, performant, secure, and resilient infrastructure that plays a critical role in us building a better Internet. Responsibilities - Own the successful deployment of CAPEX investments, ensuring our infrastructure scales ahead of demand. - Collaborate strategically with cross-functional partners including Project Managers, Capacity Planning, Finance, and Security to deliver on ambitious group initiatives. - Manage key third-party vendors and contractors, holding them accountable for performance and service level agreements (SLAs). - Drive a culture of continuous improvement by championing standardization, optimization, and automation. - Own incident response, root cause analysis (RCA), and executive-level communication during critical events. - Foster a best-in-class operations team by bringing fresh perspectives, leadership acumen, and a focus on employee engagement. - Change Policy Architect: Design and enforce the global DCIM Workflow and Change Management policies (MAC process), ensuring strict ITIL/ITSM compliance across IT, Facilities, and Deployment teams worldwide. - Technical Integration Leader: Support the complex, bi-directional API/database integration between Nlyte and core enterprise systems (ERP, CMDB, etc) to automate asset management and trigger workflow requests. - Capacity Strategy: Partner with the DCIM Analyst and our Capacity Planning team to develop forward-looking capacity models, ensuring resource availability and optimization for new services like Workers AI and R2. - Governance & Leadership: Establish and track key operational metrics (e.g., Workflow Compliance KPIs, Data Accuracy Rate), providing executive reporting on infrastructure risk. - Lead and mentor the DCI Administrator and Analyst and members across the Infrastructure Engineering organization. Desirable Skills, Knowledge, and Experience - You are an experienced engineering leader and DCIM expert, with a passion for building high-performing teams and a track record of driving operationa

Desirable Skills, Knowledge, and Experience - You are an experienced engineering leader and DCIM expert, with a passion for building high-performing teams and a track record of driving operational excellence.

Own the successful deployment of CAPEX investments, ensuring our infrastructure scales ahead of demand. Collaborate strategically with cross-functional partners including Project Managers, Capacity Planning, Finance, and Security to deliver on ambitious group initiatives. Manage key third-party vendors and contractors, holding them accountable for performance and service level agreements (SLAs). Drive a culture of continuous improvement by championing standardization, optimization, and automation. Own incident response, root cause analysis (RCA), and executive-level communication during critical events. Foster a best-in-class operations team by bringing fresh perspectives, leadership acumen, and a focus on employee engagement. Change Policy Architect: Design and enforce the global DCIM Workflow and Change Management policies (MAC process), ensuring strict ITIL/ITSM compliance across IT, Facilities, and Deployment teams worldwide. Technical Integration Leader: Support the complex, bi-directional API/database integration between Nlyte and core enterprise systems (ERP, CMDB, etc) to automate asset management and trigger workflow requests. Capacity Strategy: Partner with the DCIM Analyst and our Capacity Planning team to develop forward-looking capacity models, ensuring resource availability and optimization for new services like Workers AI and R2. Governance & Leadership: Establish and track key operational metrics (e.g., Workflow Compliance KPIs, Data Accuracy Rate), providing executive reporting on infrastructure risk. Lead and mentor the DCI Administrator and Analyst and members across the Infrastructure Engineering organization.