Senior Solution Engineer - Mid Market - San Francisco

About Us At Cloudflare, we are on a mission to help build a better Internet. Today the company runs one of the world’s largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code. Internet properties powered by Cloudflare all have web traffic routed through its intelligent global network, which gets smarter with every request. As a result, they see significant improvement in performance and a decrease in spam and other attacks. Cloudflare was named to Entrepreneur Magazine’s Top Company Cultures list and ranked among the World’s Most Innovative Companies by Fast Company. At Cloudflare, we’re not looking for people who wait for a polished roadmap; we’re looking for the builders who see the cracks in the Internet that everyone else has simply learned to live with. We value candidates who have the instinct to spot a "normalized" problem and the AI-native curiosity to create a solution using the latest tools. Our culture is built on iteration, leveraging AI to ship faster today to make it better tomorrow, while ensuring that every improvement, no matter how small, is shared across the team to lift everyone up. If you’re the type of person who values curiosity over bureaucracy, and that AI is a partner in solving tough problems to keep the Internet moving forward, you’ll fit right in. Available Locations - San Francisco, US About the Role Digital Native SEs at Cloudflare sell into the most innovative companies in North America. In targeting high-growth, technologically advanced, and venture-backed companies, SEs are positioned to drive in-depth product discussions while communicating and demonstrating value quickly to customers. This role within the digital native segment focuses on both the acquisition of prospective Digital Native accounts, as well as the expansion of existing customer accounts. The ideal candidate will have both a sales and technical background that enables them to drive customer engagement from technical professionals through to senior executive levels, and across Security, Network, Development and Infrastructure teams. Responsibilities - You are the technical lynchpin through the entire sales cycle - pre sales. You will work closely with our prospects and customers to educate, empower, and ensure their success on the Cloudflare platform. Your technical expertise in Cloudflare’s global distributed network and technology will allow you to find best-fit solutions for prospects, to train and onboard new customers via video-conference or in person, through documentation, and to support the long-term success of the customer. As a subject matter expert on web/mobile security and performance, you are a trusted source for developing new firewall rules from log files, crafting performance caching and delivery strategies, and creating or repurposing internal tools and scripts for customers. - As a Senior Solutions Engineer, you are the technical customer advocate within Cloudflare. To aid your customers, you will work closely with every team at Cloudflare, from Sales and Product, through to Engineering and Customer Support. Your goal of customer success should drive you through the entire organization as you seek out and create scalable solutions for your customer’s needs. - As critical members of Cloudflare’s sales team, Solutions Engineers drive technical discussions and implementations to help generate new business, expand existing business, and keep our customers happy. - In business generation and expansion, you’ll be tasked with qualification of prospect and customer use cases, technical requirements discovery, leading demonstrations, solution identification and design, and collaborative work on proofs-of-concept (PoCs). - For our existing customers, Solutions Engineers are part of a dedicated account team that advises the customer on technical best practices, implementation of Cloudflare products and features, and strategic guidance on internet security and performance. - The role requires 20-30% travel to attend meetings with prospects or customers, attend conferences and other industry events, and to collaborate with your Cloudflare teammates. Desirable Skills, Knowledge, and Experience - Our Solutions Engineers come from a wide range of backgrounds: financial consulting, engineering, software development, product management, customer support, and project delivery. We're serious about building a diverse team. When hiring we look for diversity of experience combined with genuine curiosity for our technology. - Ultimately, you are passionate about technology and have the ability to explain complex technical concepts in easy-to-understand terms. You are naturally curious, and an avid builder who is not afraid to get your hands dirty. You

Desirable Skills, Knowledge, and Experience: Our Solutions Engineers come from a wide range of backgrounds, including financial consulting, engineering, software development, product management, customer support, and project delivery. We look for diversity of experience combined with genuine curiosity for our technology. You should be passionate about technology, able to explain complex technical concepts in easy-to-understand terms, naturally curious, and an avid builder who isn’t afraid to get your hands dirty.