Captain, Royal Tea Room Lounge

Captain, Royal Tea Room Lounge (21435) A part of Kerzner International, a global leader in luxury hospitality, Atlantis The Royal is the most ultra-luxury experiential resort in the world. Crafted by the world’s leading designers, architects, and artists, it is a destination where everything has been designed to challenge the boundaries of imagination. Located on the crescent of the Palm Island, it features 760 Rooms, Suites, and Signature Penthouses with panoramic sea and skyline views. Guests experience impeccable service, Michelin-starred and celebrity chef dining, immersive wellness, and unforgettable moments at every turn. Behind this extraordinary destination are over 6,000 colleagues from 129 nationalities. Together, we foster a vibrant and inclusive culture where talent is nurtured, wellbeing is prioritized, and careers truly thrive. About The Role Captains in Royal Team Room Lounge focus on assisting the Assistant Outlet Managers in planning, organizing and directing all processes of the outlet. You will ensure that the outlet provides quality Food and Beverage service that is consistent with the Standard Operating Procedures and achieves maximum revenue in line with the outlet's budget. Captains look after the Head Waiters, Waiters and Attendants and ensure consistency of service standards in the iconic ultra luxury lobby lounge in Atlantis The Royal. Key Duties and Responsibilities - Provide hands-on support and assistance to colleagues to ensure highest levels of service and courtesy and provided to guests by assigning duties, workstations, and responsibilities to Waiters and Attendants - Conduct team briefing, meetings and training as directed by Management. - Follow all company and safety and security policies and procedures, report any maintenance problems, safety hazards, accidents, or injuries, complete safety training and certifications. - Assists management to maintain departmental SOP and ensures that all colleagues have a working knowledge and follow SOP’s at all times. - Inspect dining tables and work areas for cleanliness and tidiness. - Conduct regular training sessions with the assigned team in line with the departmental SOP’s. - Monitor duty schedules for the respective team. - Ensure that an effective link is maintained between kitchen and service areas. - Pay special emphasis on guests’ allergies and diet restrictions as well as inform Servers of timing for serving and clearing of each meal course. - Actively promote the use of up selling techniques within the outlet to exceed guest expectations and increase revenue. - Supervise all aspects of food and beverage quality and hygiene and take immediate corrective action to the Management. - In the absence of Assistant Restaurant Manager or Manager takes responsibility of operational issues. About You We are looking for candidates who can demonstrate the following skills and qualities: - Previous experience in a similar job role (restaurant Head Waiter or above) - Worked in in similar position for at least 2 years on the same venue/brand, needs to have experience in A La Carte restaurants and/or high-volume restaurants over 200 guests per venue - International experience preferred - Outgoing, confident, good communication skills with the right attitude, a great team player with sincere and dependable personality - Leads by example and team player. - Dynamic, energetic, creative individual with a positive “can do” attitude. - Self-motivated, high achiever who is passionate about F&B. - Multi-tasking capability without compromising on quality. - Punctual and able to work flexible working hours. - Confident in dealing with peers and senior colleagues, has the ability to empower others to make decisions. - Able to inspire and be an example to all colleagues. - Experience MS Office, including Word, Excel, Outlook, POS systems, Restaurant Reservations Systems We offer a competitive, tax-free salary paid in UAE Dirhams (AED), alongside a wealth of benefits. These include generous food and beverage privileges, exclusive discounted rates at all Kerzner properties worldwide, comprehensive health insurance (with dental coverage), annual flights home, life insurance, an incentive program, and a variety of colleague wellness and social initiatives. With a strong emphasis on learning and development, colleagues at Atlantis enjoy access to world-class training, career mobility, and internal growth opportunities across the Kerzner portfolio - making this an ideal environment for ambitious individuals seeking a long-term, fulfilling career in luxury hospitality. Join the A-Team and discover the extraordinary.

Previous experience in a similar job role (restaurant Head Waiter or above). Worked in a similar position for at least 2 years in the same venue/brand; experience in A La Carte restaurants and/or high-volume restaurants over 200 guests per venue. International experience preferred. Experience MS Office, including Word, Excel, Outlook, POS systems, Restaurant Reservations Systems. Flexible working hours. Strong communication, leadership and team player abilities. Self-motivated with a positive attitude and attention to quality. Punctual and able to multi-task. Ability to empower others and lead by example.

Provide hands-on support and assistance to colleagues to ensure highest levels of service and courtesy; assign duties, workstations, and responsibilities to Waiters and Attendants. Conduct team briefings, meetings and training per Management. Follow company safety procedures and report issues. Maintain SOP adherence across staff. Inspect dining tables and work areas for cleanliness. Conduct regular training sessions. Monitor duty schedules. Maintain link between kitchen and service areas. Inform Servers of allergies and timing for serving and clearing courses. Promote upselling techniques to exceed guest expectations and increase revenue. Supervise all aspects of food and beverage quality and hygiene and take corrective action as needed. In absence of Assistant Restaurant Manager or Manager, oversee operational issues.