Coordinator, Guest Relation

Coordinator, Guest Relation (21130) A part of Kerzner International, a global leader in luxury hospitality, Atlantis The Royal is the most ultra-luxury experiential resort in the world. Crafted by the world’s leading designers, architects, and artists, it is a destination where everything has been designed to challenge the boundaries of imagination. Located on the crescent of the Palm Island, it features 760 Rooms, Suites, and Signature Penthouses with panoramic sea and skyline views. Guests experience impeccable service, Michelin-starred and celebrity chef dining, immersive wellness, and unforgettable moments at every turn. Behind this extraordinary destination are over 6,000 colleagues from 129 nationalities. Together, we foster a vibrant and inclusive culture where talent is nurtured, wellbeing is prioritized, and careers truly thrive. About The Role The Guest Relations Coordinator provides administrative and coordination support to the Guest Relations and Front Office teams by managing guest data, profiles, trackers, and reports. The role is responsible for ensuring the accuracy, consistency, and timely communication of guest information, preferences, and feedback across all systems. The position supports pre-arrival, in-stay, and post-stay processes through effective coordination, system updates, reporting, and follow-up, contributing to a seamless guest experience. Person in this role works closely with internal departments, follows established procedures and Forbes Travel Guide standards, and supports service delivery. About You We are looking for candidates with very strong administrative and organizational skills who have min. 1 year experience in Front Office/Guest Relations department. You should demonstrate in-depth understanding of luxury travelers’ expectations and be able to support the team in creating exceptional stays. You will comfortably communicate with other departments to ensure all requests and tasks are completed in a timely manner. You should have great command of MS Office programs and Opera as well as be a fast learner in using any other web-based applications and systems. We offer a competitive, tax-free salary paid in UAE Dirhams (AED), alongside a wealth of benefits. These include generous food and beverage privileges, exclusive discounted rates at all Kerzner properties worldwide, comprehensive health insurance (with dental coverage), annual flights home, life insurance, an incentive program, and a variety of colleague wellness and social initiatives. With a strong emphasis on learning and development, colleagues at Atlantis enjoy access to world-class training, career mobility, and internal growth opportunities across the Kerzner portfolio - making this an ideal environment for ambitious individuals seeking a long-term, fulfilling career in luxury hospitality. Join the A-Team and discover the extraordinary.

min. 1 year experience in Front Office/Guest Relations department. Strong administrative and organizational skills. Proficiency in MS Office programs and Opera; able to quickly learn other web-based applications and systems.

Provide administrative and coordination support to the Guest Relations and Front Office teams by managing guest data, profiles, trackers, and reports. Ensure accuracy, consistency, and timely communication of guest information, preferences, and feedback across systems. Support pre-arrival, in-stay, and post-stay processes through effective coordination, system updates, reporting, and follow-up. Work closely with internal departments, follow established procedures and Forbes Travel Guide standards, and support service delivery.