Attendant, Aquaventure

Attendant, Aquaventure (20632) Atlantis Dubai is part of Kerzner International, and home to two extraordinary resorts: the world-renowned Atlantis, The Palm and the ultra-luxury Atlantis The Royal. Together, they represent world-class service, bold innovation, and unforgettable experiences brought to life. With over 6,000 colleagues from 129 nationalities, Atlantis Dubai operates as one team, with many departments and back-of-house functions seamlessly supporting both resorts. Across every role and department, our shared purpose is the same: to create amazing experiences and everlasting memories - not only for our guests, but for our colleagues too. The Attendant, Aquaventure will ensure the correct set up and maintenance of the Hotel, Aquaventure, Towel Cabanas, Guest Buggies, Guest Cabanas on daily basis as per resort standards and attending to guest in a courteous manner assisting team with any recreational request. About the Role - To attend to duty on time in correct uniform and well groomed, conforming to grooming standards of the Hotel. - Attend daily briefing at the beginning of each shift. - Be fully trained on resort standard and procedure required to carry out daily task. - Carry out daily inspections, inform and follow up any maintenance work related to beach, Cabanas, Towel cabanas and buggies. - Liaise with other departments such as Facilities, F&B and Housekeeping about their involvement to ensure the Guest Cabana, Towel Cabana and Guest Buggy operation is flawless and presents 5-star quality. - Responsible for daily operation of the Aquaventure Guest Cabanas – Ensuring all Cabana’s are set up in 5-star presentation, that all Cabanas are prepared and ready for guest, and ensure that service within the Cabana is carried out to the set standards by ATP. - Ensure fully understand the cabana operation in waterpark and reservation, payment procedures. - Ensure to be fully knowledgeable with food menu in all outlets of waterpark. - Carried out day to day cabana Food & beverage service as per resort standards. - Ensure cabanas are kept clean and set up for each guest throughout the day. - Responsible for daily operation of the Resort’s Guest Buggy Service - Ensuring all safety protocols are being followed through the buggy operation by enforcing rules and polices. - Conduct safety inspection to the buggy prior and after using of the buggy and take full ownership for buggy during duty hours. - Assisting in waterpark & resort Emergencies as needed and ensuring that the EAP is followed in accordance with the emergency. - Responsible for daily operation of the Aquaventure Towel Cabanas - Ensuring all Towel Cabana’s are set up in 5-star presentation, ensuring adequately trained with the cabana’s POS system, ensure all cabanas are stocked with the needed number of towels and ensure that service within the towel cabana is carried out to the set standards by ATP. - Cashiering as per hotel Cashiering Policy and Procedure. - Ensure fully understand towel cabana operation and collect all soil towels as per standards. - Assisting Colleagues to ensure that their task is completed and that their areas of responsibility are running properly when needed. - Ensure all daily opening/closing procedures and reports are being completed as per resort standards. - To understand and strictly adhere to the Rules & Regulations established in the Employees Handbook and the Hotel’s policy on Fire, Hygiene, and Health & Safety. - Report Lost Children and Parents / Lost Guest Property. - Handling guest complaints, incidents and injuries as needed. - Ensure all staff issues are addressed to the management and followed up. - Prepare and maintain pool/ waterpark deck areas, beach area as per resort standards and collect rubbish on beaches and deck areas. Ensure the assigned is kept clean and set up for each guest throughout the day. - Report guest comments and all incident to management immediately. - Have thorough knowledge of daily resort attraction, events, and special promotion. - Attend training when required by resort. - Washing & cleaning cabanas, umbrellas, Sun loungers and mattress. - Moving heavy items Such as sun loungers, Umbrellas, cabanas by hand or using trolley/Cargo buggy. - Performs any other duties as assigned to him by management. About You - High School Level studies. - 1-year experience in Hospitality Environment (Hotel, F&B, and/or Leisure) or Hospitality Study certification. - Required above average level of English in speaking, reading, writing - knowledge and use of Microsoft Office would be advantageous. - Strong customer focus to interact with guest of different nationalities, ages, ethnicities, genders, and speaking abilities. - Physical Ability to work in extreme weather conditions such as sandstorms and heat excessive of 40 degrees, for long periods of time (Up to 10 hours a day minimum). - Physical Ability to stand walk for long periods of time (U

High School level studies. At least 1 year of experience in a Hospitality Environment (hotel, F&B, and/or leisure) or Hospitality study certification. Above average level of English in speaking, reading, and writing. Knowledge and use of Microsoft Office would be advantageous.

Attend to daily duty on time in correct uniform and groomed. Attend daily shift briefings. Be trained on resort standards and procedures to carry out daily tasks. Carry out daily inspections and coordinate maintenance for beach, cabanas, towel cabanas, and guest buggies. Liaise with Facilities, F&B, and Housekeeping to ensure cabana, towel cabana, and buggy operations are flawless and meet 5-star quality. Manage daily operation of Aquaventure Guest Cabanas, ensuring 5-star presentation and guest-ready readiness; perform cabana F&B service per resort standards. Understand cabana operations, waterpark reservations, and payment procedures; be knowledgeable of food menus across outlets. Conduct day-to-day cabana F&B service and ensure cabanas are clean and prepared for each guest. Oversee daily operation of Guest Buggy Service with safety protocols enforced; conduct pre- and post-use safety inspections. Assist in waterpark and resort emergencies following EAP. Manage Aquaventure Towel Cabanas operations, ensure 5-star presentation, cabana POS training, stocking of towels, and service standards. Perform cashiering per hotel policy. Understand towel cabana operations and collect soil towels per standards. Support colleagues to ensure tasks and areas run smoothly. Complete daily opening/closing procedures and reports as per standards. Adhere to hotel rules, fire, hygiene, and health & safety policies. Report lost children and property; handle guest complaints and incidents as needed. Maintain pool/waterpark deck areas and beach areas, keep areas clean and guest-ready. Communicate guest comments and incidents to management promptly. Maintain knowledge of daily resort attractions, events, and promotions. Attend training as required. Perform washing and cleaning of cabanas, umbrellas, sun loungers, and mattresses. Move heavy items (sun loungers, umbrellas, cabanas) by hand or with trolley/cargo buggy. Undertake other duties as assigned by management.