Room Service Ordertaker

Room Service Ordertaker (20167) At One&Only, we exist to create joy for our guests through anticipation, creativity, precision, empathy and warmth. We tailor every aspect of our guests’ stay to bring their dreams and desires to life. With an atmosphere that’s chic but wonderfully unstuffy™, and a team who are meticulous but warm, we seek to exceed our guests’ expectations at every possible turn. Gleaming in the vibrant heart of New Dubai, enveloped in private sands and luxuriant gardens, One&Only Royal Mirage is a sanctuary of traditional splendour where indulgence and excitement gloriously combine. With abundant knowledge and generosity, we anticipate our guest’s every need and surpass expectations. Whether we are designing the perfect family day out or arranging a romantic private dinner, we approach everything with imagination to spark a sense of playfulness, discovery and adventure. This is not simply our job, it’s our passion. Job Summary As an In-Room Order Taker, you play a crucial role in providing exceptional service to hotel guests by receiving and processing in-room dining orders. Your responsibilities include answering calls, accurately recording orders, and ensuring a seamless delivery of food and beverages to guest rooms. Key Duties and Responsibilities - Create an environment for the guests designed to stimulate all senses through personal service, amenities, and experiences. - Answer in-room dining calls promptly and courteously. - Follow up with guests with additional services that enhance the guest experience. - Handle guest request personally and/or refer as appropriate. - Demonstrate the department values when providing service and teamwork. - Create luxury for all the senses by greeting while taking order by phone. - Take all room service order in a profession manner and courteously. - Help waiters to set for service when IRD is heavy. - Monitor service load throughout shift. - Help servers provide service during busy times. - Monitor hall sweeps to insure proper cleanliness. - Handle customer inquiries and complaints. - Maintain that all SOP’S applied to room service are followed. - Process customer bills promptly and accurately - Process room charges immediately. - Must handle cash, be familiar with credit/debit card procedures, and be responsible for sum of money at times. - Maintain complete knowledge of all liquor brands, beers and non-alcoholic selections, correct glassware, and garnishes in the restaurant. - Prepare trays with ordered items, ensuring proper presentation. - Set up and arrange items in the guest's room according to service standards. - Offer additional items or amenities to enhance the dining experience. - Promote in-room dining services and special packages. - Process in-room dining payments accurately using mobile payment devices or other methods. - Handle cash, credit cards, and provide correct change to guests. - Maintain knowledge of the characteristics and description of every wine/champagne by the glass and major wines on the wine list. - Maintain complete knowledge of all menu items, prices, preparation method/time, major ingredients and quality standards of taste, appearance, texture, serving temperature, portion size, garnish, and method of presentation. - Maintain complete knowledge of and strictly abide by state liquor regulations, particularly those prohibiting service to minors, intoxicated persons, and drunk driving. - Maintain complete knowledge of correct maintenance and use of equipment. Use equipment only as intended. - Maintain complete knowledge and comply with all departmental policies/service procedures. - Maintain complete knowledge of Micros and manual systems. - Complete opening side duties as assigned. - To assist the team leader to provide VIP In house details etc. - Check quality and amount of all restaurant stock and supplies using checklist. - Prepare adequate Mise-En place. - Requisition all necessary supplies and transport from storeroom to restaurant. - Set up all condiments and beverages (non-alcoholic) according to service standards. - Ensure a sufficient supply of all silverware, glassware, and chinaware for service. - Check cleanliness and condition of assigned station and service areas; rectify any deficiencies. - Prepare service carts, dessert table/carts and cordial cart with specified tools, wares, and equipment according to departmental standards. - Set up and inspect the condition of check presenters with pens. - Set up cigar service supplies. - Set tables according to service standards. - Organize assigned station and ensure readiness prior to guest arrival. - Review reserved tables and names of such; follow up on special arrangements for pre-assigned tables according to standards. - Review daily specials and maintain awareness of Non available items throughout the shift. - When assigned, take guests' food and beverage orders, utilizing suggestive selling

Create an environment for the guests designed to stimulate all senses through personal service, amenities, and experiences.\n\nAnswer in-room dining calls promptly and courteously.\nFollow up with guests with additional services that enhance the guest experience.\nHandle guest request personally and/or refer as appropriate.\nDemonstrate the department values when providing service and teamwork.\nCreate luxury for all the senses by greeting while taking order by phone.\nTake all room service orders in a professional manner and courteously.\nHelp waiters to set for service when IRD is heavy.\nMonitor service load throughout shift.\nHelp servers provide service during busy times.\nMonitor hall sweeps to ensure proper cleanliness.\nHandle customer inquiries and complaints.\nMaintain that all SOPs applied to room service are followed.\nProcess customer bills promptly and accurately.\nProcess room charges immediately.\nMust handle cash, be familiar with credit/debit card procedures, and be responsible for sum of money at times.\nMaintain complete knowledge of all liquor brands, beers and non-alcoholic selections, correct glassware, and garnishes in the restaurant.\nPrepare trays with ordered items, ensuring proper presentation.\nSet up and arrange items in the guest's room according to service standards.\nOffer additional items or amenities to enhance the dining experience.\nPromote in-room dining services and special packages.\nProcess in-room dining payments accurately using mobile payment devices or other methods.\nHandle cash, credit cards, and provide correct change to guests.\nMaintain knowledge of the characteristics and description of every wine/champagne by the glass and major wines on the wine list.\nMaintain complete knowledge of all menu items, prices, preparation method/time, major ingredients and quality standards of taste, appearance, texture, serving temperature, portion size, garnish, and method of presentation.\nMaintain complete knowledge of and strictly abide by state liquor regulations, particularly those prohibiting service to minors, intoxicated persons, and drunk driving.\nMaintain complete knowledge of correct maintenance and use of equipment. Use equipment only as intended.\nMaintain complete knowledge and comply with all departmental policies/service procedures.\nMaintain complete knowledge of Micros and manual systems.\nComplete opening side duties as assigned.\nTo assist the team leader to provide VIP In house details etc.\nCheck quality and amount of all restaurant stock and supplies using checklist.\nPrepare adequate Mise-En place.\nRequisition all necessary supplies and transport from storeroom to restaurant.\nSet up all condiments and beverages (non-alcoholic) according to service standards.\nEnsure a sufficient supply of all silverware, glassware, and chinaware for service.\nCheck cleanliness and condition of assigned station and service areas; rectify any deficiencies.\nPrepare service carts, dessert table/carts and cordial cart with specified tools, wares, and equipment according to departmental standards.\nSet up and inspect the condition of check presenters with pens.\nSet up cigar service supplies.\nSet tables according to service standards.\nOrganize assigned station and ensure readiness prior to guest arrival.\nReview reserved tables and names of such; follow up on special arrangements for pre-assigned tables according to standards.\nReview daily specials and maintain awareness of unavailable items throughout the shift.\nWhen assigned, take guests' food and beverage orders, utilizing suggestive selling