Agent, Reservations

Agent, Reservations (19960) At One&Only, we exist to create joy for our guests through anticipation, creativity, precision, empathy and warmth. We tailor every aspect of our guests’ stay to bring their dreams and desires to life. With an atmosphere that’s chic but wonderfully unstuffy™, and a team who are meticulous but warm, we seek to exceed our guests’ expectations at every possible turn. Behold the dawn of a new, all-encompassing resort experience in Dubai – One&Only One Za’abeel. A vibrant hub for business, a magnetic stage for entertainment, and a haven for inner-city wellness, this new Dubai resort will be more than a trailblazing icon of the skyline, and it will be an utterly unrivalled urban oasis. With abundant knowledge and generosity, we anticipate our guest’s every need and surpass expectations. Whether we are designing the perfect family day out or arranging a romantic private dinner, we approach everything with imagination to spark a sense of playfulness, discovery and adventure. This is not simply our job, it’s our passion. We are seeking a confident and service driven Reservations Sales Agent to join the team at One and Only One Zaabeel. This role is central to delivering a seamless guest booking experience while maximizing revenue opportunities across rooms and dining. You will manage reservations through phone and email, ensuring all enquiries are handled with accuracy, efficiency, and a high level of professionalism. A key focus of the role is to actively sell through effective upselling and cross selling, while maintaining Forbes level service standards at every touchpoint. You will process bookings for individual guests, corporate partners, travel agencies, and VIP requests, ensuring alignment with rate structures and contractual agreements. Success in this role requires excellent communication skills, strong attention to detail, and the ability to manage multiple priorities in a fast paced environment. You will work closely with internal teams to support guest satisfaction and contribute to overall departmental performance targets. Requirements Minimum 1 to 2 years experience in a similar reservations or call center role within a luxury hospitality environment Strong verbal and written communication skills. Fluency in Arabic is highly regarded. Proficiency in Microsoft Office and reservation systems such as PMS or Synxis Commercial awareness with a sales driven mindset Flexibility, reliability, and a consistently professional approach This is an opportunity to be part of a dynamic luxury brand where service excellence, precision, and genuine guest care are at the heart of everything we do. Our brand is expanding faster than ever before. We are investing in the growth of our company, and that means we are committed to investing in you. Join a team that is open-hearted, intuitive, generous, and spontaneous in spirit. We believe in making our guests happy beyond anything they have ever imagined. We wow them at every turn and create memories that will last a lifetime. You will be at the heart of this vision, to constantly innovate to deliver Amazing Experiences and Everlasting Memories.

Minimum 1 to 2 years experience in a similar reservations or call center role within a luxury hospitality environment. Strong verbal and written communication skills. Fluency in Arabic is highly regarded. Proficiency in Microsoft Office and reservation systems such as PMS or Synxis. Commercial awareness with a sales driven mindset. Flexibility, reliability, and a consistently professional approach.

Deliver a seamless guest booking experience while maximizing revenue opportunities across rooms and dining. Manage reservations through phone and email, handling inquiries with accuracy and professionalism. Actively upsell and cross-sell while maintaining Forbes-level service standards. Process bookings for individual guests, corporate partners, travel agencies, and VIP requests, ensuring alignment with rate structures and contractual agreements. Collaborate with internal teams to support guest satisfaction and contribute to departmental performance targets.