TAWANTECH
Quality Engineer (Operations Support)
full timeseniorRiyadh, Saudi Arabia4 days ago
11,760-19,600 AED/mo
Engineering & TechnologyJob Description
Role Summary: The Quality Engineer will ensure operational service quality through process compliance, quality standards, auditing, and continuous improvement across IT operations activities. Key Responsibilities: - Maintain operational quality standards and process compliance for IT operations - Conduct quality reviews and audits of Incidents, Problems, Changes, Service Requests, Major Incidents - Assess compliance against ITIL best practices and internal standards/policies - Identify process gaps, control weaknesses, operational inefficiencies, and recommend improvements - Develop and maintain: - Quality scorecards - Compliance dashboards - Process health indicators - Operational maturity assessments - Perform periodic audits on documentation, categorization, prioritization, escalation, and closure activities - Support internal and external compliance audits related to IT operations processes - Promote operational excellence, process standardization, knowledge management, and continuous improvement culture
Requirements
- Skills & Experience Requirements:
- - Minimum 5 years experience in IT Quality Management and Process Governance
- - Strong knowledge of ITIL, including ISO 20000, COBIT, or comparable frameworks
- - Experience designing quality initiatives and compliance assessments
- - Proven experience in continuous improvement initiatives
- - Experience in banking or highly regulated environments preferred
Responsibilities
- Maintain operational quality standards and process compliance for IT operations
- Conduct quality reviews and audits of Incidents, Problems, Changes, Service Requests, Major Incidents
- Assess compliance against ITIL best practices and internal standards/policies
- Identify process gaps, control weaknesses, operational inefficiencies, and recommend improvements
- Develop and maintain: Quality scorecards, Compliance dashboards, Process health indicators, Operational maturity assessments
- Perform periodic audits on documentation, categorization, prioritization, escalation, and closure activities
- Support internal and external compliance audits related to IT operations processes
- Promote operational excellence, process standardization, knowledge management, and continuous improvement culture
Skills Required
ITILISO 20000COBITQuality managementProcess governanceAuditsComplianceContinuous improvementQuality scorecardsDocumentationOperational risk assessmentIT operationsQuality initiative designRegulated environments