Solutions Architect

Who are we? Cohere is the leading security-first enterprise AI company. We build cutting-edge foundation AI models and end-to-end products that are designed to solve real-world business problems. We’re training and deploying frontier models for enterprises who are building AI systems. We believe that our work is instrumental to the widespread adoption of AI and we are looking for folks that want to be part of that. We obsess over what we build. Each one of us is responsible for contributing to increasing the capabilities of our models and the value they drive for our customers. Cohere is a team of researchers, engineers, designers, and more, who are all passionate about their craft. We are a global technology company co-headquartered in Toronto and San Francisco, with key offices in London, New York City, Montreal, Seoul, Germany and Paris. Join us! Why this role? In this role as the founding Solutions Architect for Cohere in KSA, you will play an instrumental part in growing Cohere’s business in both Saudi Arabia and the wider GCC. You will partner with Account Executives, Partners, and our Executive Leadership Team to communicate and demonstrate the value of our technology to the market, and build on the success of our flagship customers, like STC. Solution Architects (SAs) at Cohere sit at the cross-section of Forward Deployed Engineering and AI transformation. Our SAs embody the following traits: - Technical experts in the field - Trusted advisors to customers and colleagues - Product evangelists of Cohere technology - Thought leaders in pushing the frontiers of applied AI Responsibilities include developing a deep understanding of customer problems, mapping them to Cohere solutions, and working closely with our partners as the trusted technical advisor who owns the technical relationship with our stakeholders. By leveraging your expertise, you will help to increase the adoption of Cohere products, both internally and externally, and will gather valuable insights and feedback from customers to help shape the future of our products. In this dynamic and demanding role, you will need to be both a strategic thinker and a builder. You will personally lead the design and deployment of customer pilots that showcase the impact of our technology to strategic enterprise and government customers. As the technical relationship owner, you will collaborate with stakeholders to understand their business objectives and translate those into our technical solutions. You will take ownership of the customer narrative, serving as the voice of the customer and acting as a liaison between the customer and our product team. Additionally, you will provide guidance on best practices for using Cohere, identify areas for improvement within the platform, and cultivate technical champions within customer organizations to drive adoption and gather feedback to enhance our products. A typical day at Cohere might include: - Leading the technical talk track on customer calls. - Designing enterprise architectures for North deployments. - Deep dives on customer queries and Cohere technology. - Facilitating customer evaluations and pilots. - Developing and documenting processes to enable the solutions architect team and adjacent teams to scale effectively within Cohere. - Collaborating with the Product and Engineering teams to ensure our offering matches the customers’ needs. - Working closely with our partners to develop a strategy for enabling and accelerating their customers. This might be for you if you have some of the following: - 5+ years of customer-facing technical pre/post sales Solutions Architect/Solutions Engineer/Sales Engineer/Digital Strategy Consultant (or similar) experience. - A passion for Generative AI, and an understanding of strengths and weaknesses of Generative LLMs and AI technologies. - Familiarity with foundational ML concepts (training, evaluation, etc.) - Excellent communication skills - you can toggle seamlessly between presenting to CEOs, and getting in the weeds with technical audiences. - Thrives within ambiguous and uncharted environments - You can identify and implement high-impact processes in unstructured environments. - Comfortable working with Python and Assistive Coding tools - Preferred: 2+ years architecting or deploying NLP/AI/LLM Solutions. - Preferred: Experience customising models for specific business/organizational objectives - Preferred: Experience architecting or deploying in cloud environments (AWS, GCP, Azure, OCI) - Must have: native-level Arabic Full-Time Employees at Cohere enjoy these Perks: - A weekly lunch stipend of $75/£75 or equivalent in your local currency for lunch. - Full health and dental benefits, including a separate budget for mental health. - RRSP matching, 401K, Pension Scheme. - 100% Parental Leave top-up for up to 6 months, for either parent. - Annual enrichment benefits: Arts & culture, fitness/wellness, quality time, and a workspace improve

5+ years of customer-facing technical pre/post sales Solutions Architect/Solutions Engineer/Sales Engineer/Digital Strategy Consultant (or similar) experience. A passion for Generative AI, and an understanding of strengths and weaknesses of Generative LLMs and AI technologies. Familiarity with foundational ML concepts (training, evaluation, etc.). Excellent communication skills. Thrives within ambiguous environments and can identify and implement high-impact processes. Comfortable working with Python and Assistive Coding tools. Preferred: 2+ years architecting or deploying NLP/AI/LLM Solutions. Preferred: Experience customizing models for specific business/organizational objectives. Preferred: Experience architecting or deploying in cloud environments (AWS, GCP, Azure, OCI). Must have: native-level Arabic.

Develop a deep understanding of customer problems, map them to Cohere solutions, and act as the trusted technical advisor owning the technical relationship with stakeholders. Lead the design and deployment of customer pilots that showcase Cohere's technology to strategic enterprise and government customers. Translate customer business objectives into technical solutions, own the customer narrative, and liaise between the customer and the product team. Provide guidance on best practices for using Cohere, identify improvements for the platform, and cultivate technical champions to drive adoption. Lead the technical talk track on customer calls. Design enterprise architectures for North deployments. Conduct deep dives on customer queries and Cohere technology. Facilitate customer evaluations and pilots. Develop and document processes to scale the solutions architect team and related functions. Collaborate with Product and Engineering to ensure offerings meet customer needs. Work with partners to enable and accelerate their customers.