Store Manager

POSITION OBJECTIVE - Achieve company objectives, ensuring the highest levels of customer service are provided by retail staff and ensure they have the skills and support required for maximizing sales - Implement operating procedures at the store as per the company and Brand standards - Promote the Loyalty Program of the company for maximizing loyalty and repeat sales - Provide feedback to the Area Manager and Operations Manager with regards to employees and products Key Responsibilities - Brief and guide the staff on achievement of the daily / weekly / monthly sales target - Must be fashionable / well-groomed and possess up-to-date product knowledge to ensure minimal stock loss - Maintains knowledge of new product, trend and fashion directives at all times in order to effectively respond to and anticipate customer needs - Ensure minimal stock loss manage stockrooms - Implement the operating procedures at the store and ensure the brand and company’s policies and procedures are adhered by all the staff at all the times - Apply creative techniques to achieve / exceed the store sales target - Ensure has the required stock levels to maximize the sales - Weekly audit the store administration and resolve discrepancies if any - Manage the daily roaster, leave and grievances of the retail staff - Maintain the visual merchandising standards at the stores all the time as per set VM standards - Promote the Club Apparel Loyalty Program of the company for repeat sales - Supervise the store and provide feedback to the Area Manager with regards to the employees and products - Ensure awareness and vigilance at all times of security in the store without any negligence - Must be updated about the various brands of the group for suggestive selling to the customers - End to end store operations responsibility - Must be physically fit to stand for extended hours and heavy lifting

Must be fashionable / well-groomed and possess up-to-date product knowledge to ensure minimal stock loss. End to end store operations responsibility. Must be physically fit to stand for extended hours and heavy lifting.

- Brief and guide staff on achieving daily, weekly, and monthly sales targets. - Maintain up-to-date product knowledge to respond to customer needs and minimize stock loss. - Ensure stock availability and manage stockrooms; maintain brand and company policies at all times. - Promote and implement loyalty programs to maximize repeat sales. - Provide feedback to Area Manager and Operations Manager regarding employees and products. - Apply creative techniques to achieve or exceed store sales targets. - Ensure staff roaster, leave, and grievances are managed effectively. - Maintain visual merchandising standards per VM guidelines. - Supervise store operations end-to-end and ensure security vigilance at all times. - Stay updated on various brands within the group for suggestive selling. - Conduct weekly store administration audits and resolve discrepancies. - Ensure awareness of stock levels and maintain necessary stock to maximize sales. - Ensure staff are fashionable, well-groomed, and knowledgeable about products. - Manage daily operations, including stock management, audits, and customer service excellence. - Ensure the store is physically fit for extended hours and heavy lifting.