Commercial Services Officer

About the role

Requirements

• Education requirements: Bachelor's degree in Business Administration, Commerce, or a related field.
• Certification Requirements: Relevant certifications in Commercial Management, Retail Operations, or Hospitality are an advantage.
• Experience: Minimum 2 years of relevant experience including 1 year in Airports.
• Languages: Arabic (Fluent), English (Proficient).
• Technical Skills:
• - MS Office Suite (Word, Excel, PowerPoint).
• - Reporting & data analysis.
• - Contract & document management.
• - Commercial operations systems.

Responsibilities

• - Oversee and coordinate day-to-day commercial service activities within the terminal commercial operations area.
• - Manage relationships with commercial service providers, vendors, and partners operating within the terminal.
• - Monitor and ensure compliance of commercial service operators with contractual obligations, service standards, and airport regulations.
• - Identify opportunities to introduce new commercial services and enhance existing offerings to improve passenger experience and increase non-aeronautical revenue.
• - Conduct regular inspections and audits of commercial service areas to ensure quality, safety, and brand standards are maintained.
• - Handle operational issues, escalations, and complaints related to commercial services in a timely and professional manner.
• - Prepare performance reports, revenue analysis, and service quality dashboards for management review.
• - Support the negotiation and administration of commercial service contracts and agreements.
• - Collaborate with the F&B, Retail & Duty Free, and Area Allocation teams to ensure integrated and seamless commercial operations across the terminal.
• - Liaise with other departments (Operations, Security, Facilities) to support the smooth functioning of commercial service areas.
• - Maintain accurate records of agreements, permits, and commercial service documentation.

Skills

• MS Office Suite
• Reporting & data analysis
• Contract & document management
• Commercial operations systems
• Vendor relationship management
• Negotiation
• Compliance monitoring
• Airport operations coordination