Premier Service Manager (UAE National)

Some careers prize diversity more than others. If you’re looking for a role where you can continue to make an impression, take the next step at HSBC where your contributions will always be valued. HSBC International Wealth and Premier Banking aims to be the international bank of choice for affluent customers, supporting their domestic and international banking, and holistic wealth management needs. We provide a leading premium proposition through Premier Banking and, together with our Global Private Bank, are present across the world’s most important markets, booking centres, and corridors most valued by our clients. Our wealth offering is further enhanced through our best-in-class manufacturing capabilities in Asset Management and Insurance. This role is a part of the Premier relationship team, and a key relationship support role created to provide an outstanding customer experience to the valuable Premier clients and increase Premier Wealth Relationship Manager’s (PWRM’s) client facing time. The role provides dedicated support to a team of Premier Wealth Relationship Managers (PWRM) in the overall achievement covering activity management, client satisfaction, sales quality, acquisition, Recurring Income and Total Client Relationship growth of their portfolios). In this role, you will: - Providing high quality sales support to a team of PWRMs mainly focused on getting appointments for PWRMs and supporting PWRMs in servicing their clients - Reduce the time spent on process and administrative tasks by PWRM to increase PWRM’s capacity - Support PWRMs to manage client contact and service, including, in the absence of PWRMs, answering client calls, resolving client enquiries on transactional needs and facilitating a smooth hand-off to the correct channels where appropriate, and managing key event reminders to maintain active client contact - Provide sales support to PWRMs including preparing and completing sales documents, managing data input and report generation, and liaising with support functions to follow through client purchase process requirement - Ensure Input Quality error rates for wealth deals are within acceptable levels - Handle client’s enquiries and complaints relating to the PWRM’s portfolio in a positive, timely, and appropriate manner. Aim to resolve the customers’ queries and complaints at the first point of contact and minimize referrals to the PWRM for routine transactions. - Has strong knowledge of the PWRM’s portfolio of clients with the support of CRMS and analytical tools - Proactively responds to client in face-to-face and/or telephone settings, updating client profile screens with details of client contact - Maintains a basic understanding and technical knowledge of relevant products and services - Support PWRMs to execute suitable solutions for product areas responsible for with clients to fulfill their needs and ensure efficient follow-up. To be successful in the role, you should meet the following requirements: - Prior experience financial services industry, in Retail/Premier sales preferred - Understanding of core products, Premier proposition, and familiar with retail and wealth product processes - Understanding of relationship management systems (CRM and RM Platform etc.) - Solid knowledge of appropriate branch operational procedures - Money Laundering Awareness Certificate preferred - Knowledge of relevant regulatory governance in market - Team player with collaborative skills - Knowledge of local and Group compliance regulations - Able to deliver the client experience and needs-based solutions through effective communication, influencing, and sales skills - Attain appropriate professional and regulatory qualifications as required by market - A full-time graduation degree of at least three years is essential for obtaining a UAE visa and work permit. For degrees obtained outside the UAE, valid attestations and equivalency are also mandatory. You’ll achieve more at HSBC. www.hsbc.com/careers HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. We believe diversity brings benefits for our customers, our business and our people. Different ideas and perspectives help us innovate, manage risk and grow the business in a sustainable way. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website. Issued by The Hong Kong and Shanghai Banking Corporation Limited.