Senior Officer, Fraud Governance & Risk

Who Are We HALA is a leading fintech player in the MENAP region that aims to redefine financial services and build the future bank of SMEs. HALA aims at empowering SMEs to start, run, and grow their businesses by providing them with cutting-edge financial and technological tools. HALA currently holds multiple entities in UAE, Saudi Arabia and Egypt (including HALA Payments and HALA Logistics) and offers solutions that enable merchants to digitize their payments as well as manage their sales and operations. Founded in 2017, HALA is currently licensed by the Saudi Arabian Central Bank. At Hala, main responsibility of Fraud Governance & Risk Senior Officer is to execute frontline fraud prevention checks, lead detection monitoring activities, and conduct fraud investigations and root cause analyses. Serve as subject matter expert for detection and response operations within the unit. Responsibilities: - Conduct 24/7 monitoring of fraud alerts; triage and escalate high-severity cases immediately (CFFR 3.3.1) - Perform transaction review, validation, and exception analysis to identify and mitigate fraud risk in real time - Conduct fraud investigations: evidence gathering, case documentation, and investigation report preparation (CFFR 3.4.2–3.4.3) - Conduct root cause analysis for investigated cases and contribute to lessons-learned documentation (CFFR 3.4.4–3.4.5) - Execute employee fraud screening and third-party vetting checks during onboarding (CFFR 3.2.2, 3.2.4) - Monitor high-risk employee activities and flag anomalies for management review (CFFR 3.3.2) - Develop and deliver fraud awareness training modules for internal staff (CFFR 3.2.5) - Prepare external customer communication materials for fraud awareness campaigns (CFFR 3.2.6, 3.2.12) - Review fraud control adequacy for new products and services prior to launch - Maintain and escalate whistleblowing reports; ensure proper documentation and routing (CFFR 3.3.3) - Update the fraud case management system; maintain evidence chain of custody (CFFR 3.4.3) - Prepare daily, weekly, and monthly fraud detection reports identifying trends and emerging typologies - Implement corrective actions including customer notification, account remediation, and law enforcement coordination (CFFR 3.4.6) - Proactively scrutinize flagged transactions for fraud indicators and computer-based attack patterns Education Bachelor Degree in Law, Finance, Business Administration or equivalent fields of studies The education levels can be replaced by years of experience Experience Three (3) to Five (5) years of experience in a similar role Skills Computer Skills: Proficient in Microsoft Office Tools Languages: Fluent in English and Arabic knowledge of Anti fraud regulations Core Competencies Self-Actualization & Fulfilment: Proficiency Level – INTERMEDIATE Team Synergy & Development: Proficiency Level - INTERMEDIATE Entrepreneurial Mindset & Drive: Proficiency Level – INTERMEDIATE Business Acumen & Diligence: Proficiency Level - INTERMEDIATE What We Offer You We believe you will love working at HALA! - We have an inclusive and diverse culture that encourages innovation and flexibility in remote, in-office, and hybrid work setups. - We offer highly competitive compensation packages, including the potential for shares. - We prioritize personal development and offer regular training and an annual learning stipend to tackle new challenges and grow your career in a hyper-growth environment. - Join a talented team of over 30 nationalities working in 7 countries and gain valuable experience in an exciting industry. - We offer autonomy, mentoring, and challenging goals that create incredible opportunities for both you and the company. - You will be given a lot of responsibility and trust. We believe that the best results come when the people responsible for a function are given the freedom to do what they think is best. If you think you have what it takes to join a remarkable team #apply_now

Bachelor Degree in Law, Finance, Business Administration or equivalent fields of studies. Three (3) to Five (5) years of experience in a similar fraud prevention/detection role. Knowledge of anti-fraud regulations. Languages: Fluent in English and Arabic.

Conduct 24/7 monitoring of fraud alerts; triage and escalate high-severity cases. Perform transaction review, validation, and exception analysis to identify and mitigate fraud risk in real time. Conduct fraud investigations including evidence gathering, case documentation, and investigation report preparation. Conduct root cause analysis for investigated cases and contribute to lessons-learned documentation. Execute employee fraud screening and third-party vetting checks during onboarding. Monitor high-risk employee activities and flag anomalies for management review. Develop and deliver fraud awareness training modules for internal staff. Prepare external customer communication materials for fraud awareness campaigns. Review fraud control adequacy for new products and services prior to launch. Maintain and escalate whistleblowing reports; ensure proper documentation and routing. Update the fraud case management system; maintain evidence chain of custody. Prepare daily, weekly, and monthly fraud detection reports identifying trends and emerging typologies. Implement corrective actions including customer notification, account remediation, and law enforcement coordination. Proactively scrutinize flagged transactions for fraud indicators and computer-based attack patterns.