Quote Support Advisor

About Zscaler Zscaler accelerates digital transformation to ensure our customers can be more agile, efficient, resilient, and secure. As an AI-forward enterprise, we are constantly pushing the envelope, leveraging the world’s largest security data lake to power our cloud-native Zero Trust Exchange platform. This innovation protects our customers from cyberattacks and data loss by securely connecting users, devices, and applications in any location. Here, impact in your role matters more than title and trust is built on results. We say, impact over activity. We seek innovators who actively use AI to amplify their impact and who thrive in an environment where we leverage intelligent systems to stay ahead of evolving threats. We believe in transparency and value constructive, honest debate—we’re focused on getting to the best ideas, faster. We build high-performing teams that can make an impact quickly and with high quality. To do this, we are building a culture of execution centered on customer obsession, collaboration, ownership, and accountability. We value high-impact, high-accountability with a sense of urgency where you’re enabled to do your best work and embrace your potential. If you’re driven by purpose, thrive on solving complex challenges, and want to be part of the team that’s helping to secure the AI age, we invite you to bring your talents to Zscaler and help shape the future of cybersecurity. Role We are looking for a Quote Support Advisor-Americas to join our team. This is a Costa Rica-based role with hybrid flexibility to accommodate team and manager needs, reporting to the Quote Support Manager-Americas in the Deal Desk Operations team department. Working collaboratively with Go-To-Market teams, the Quote Support Advisor supports Sales by ensuring appropriate quote structure and providing guidance with a focus on financial and revenue compliance. Our ideal candidate is a high-energy, team-first, value-add business partner who thrives in a fast-paced, ever-changing environment. What you’ll do (Role Expectations) - Be a ‘Subject Matter Expert’ on Salesforce CPQ, quote and deal process - Collaborate with Deal Desk, Legal, Finance, Product, Pricing, and Sales to drive deal accuracy and efficiency through sales process - Assist and guide Sales on sku/product configuration, quote structuring, standard corporate, financial, and sales policies - Cultivate internal relationships at all levels of your coverage - User acceptance testing when new quote processes and/or system functionality are implemented Who You Are (Success Profile) - You thrive in ambiguity. You're comfortable building the path as you walk it. You thrive in a dynamic environment, seeing ambiguity not as a hindrance, but as the raw material to build something meaningful. - You act like an owner. Your passion for the mission fuels your bias for action. You operate with integrity because you genuinely care about the outcome. True ownership involves leveraging dynamic range: the ability to navigate seamlessly between high-level strategy and hands-on execution. - You are a problem-solver. You love running towards the challenges because you are laser-focused on finding the solution, knowing that solving the hard problems delivers the biggest impact. - You are a high-trust collaborator. You are ambitious for the team, not just yourself. You embrace our challenge culture by giving and receiving ongoing feedback—knowing that candor delivered with clarity and respect is the truest form of teamwork and the fastest way to earn trust. - You are a learner. You have a true growth mindset and are obsessed with your own development, actively seeking feedback to become a better partner and a stronger teammate. You love what you do and you do it with purpose. What We’re Looking for (Minimum Qualifications) - Foundational understanding of AI/ML technologies and experience leveraging, securing, or positioning AI-driven solutions to optimize outcomes within your functional domain - Demonstrated experience working cross-functionally with Go-To Market and System Support teams - 3+ years experience in a Sales Operations Support, Quote Support or Order Management with proficiency in Salesforce.com, Quote applications (preferably CPQ), MS Office, and G-suite - Results driven with excellent attention to detail, ability to work under pressure, dependable with deliverables and deadlines, and able to make tough decisions to solve problems - Active listener and effective communicator – written and verbal, in person and virtual What Will Make You Stand Out (Preferred Qualifications) - Experience leveraging AI-driven analytics or automated CPQ tools to optimize quote structures and compliance auditing - Experience in High-Tech/SaaS industry - Bachelor's degree in Business Administration/Management, Finance or a related field #LI-Hybrid #LI-DS9 At Zscaler, we are committed to building a team that reflects the communities w

Foundational understanding of AI/ML technologies and experience leveraging, securing, or positioning AI-driven solutions to optimize outcomes within your functional domain. Demonstrated experience working cross-functionally with Go-To Market and System Support teams. 3+ years experience in a Sales Operations Support, Quote Support or Order Management with proficiency in Salesforce.com, Quote applications (preferably CPQ), MS Office, and G-suite. Results driven with excellent attention to detail, ability to work under pressure, dependable with deliverables and deadlines, and able to make tough decisions to solve problems. Active listener and effective communicator – written and verbal, in person and virtual.

Be a ‘Subject Matter Expert’ on Salesforce CPQ, quote and deal process. Collaborate with Deal Desk, Legal, Finance, Product, Pricing, and Sales to drive deal accuracy and efficiency through sales process. Assist and guide Sales on sku/product configuration, quote structuring, standard corporate, financial, and sales policies. Cultivate internal relationships at all levels of your coverage. User acceptance testing when new quote processes and/or system functionality are implemented.