Account Opening Officer

Role: Account Opening Officer Location: Dubai Role Purpose: Processing of account opening checking from BBD, WBG including FI, NBFI, Community, Escrow and Iraq / UK related accounts. Maintaining related documentation based on approved requests in accordance with agreed time standards, authorities and operational policies to a satisfaction level that will assist in achieving the overall division mission of operational excellence. Opening Map, STI, STO, New RIMs & WBG accounts. Handling all account opening cases received from ADIB Iraq and ADIB UK. Key Accountabilities of the role : A/C Opening for WBG/IBG Team: • Processing account opening checking from WBG, IBG and maintaining related documentation based on approved requests in accordance with agreed time standards, authorities and operational policies to a satisfaction level that will assist in achieving the overall division mission of operational excellence as a backup of the account opening team. • Maintain the CRM workflow timely for opening accounts for UAE and SRT / CRM for IBG countries. • Ensure the information input related to the accounts is correct and identification info and other info are as per supporting documents attached with the file. • Advise business in case of any discrepancy or missing documents etc. and maintain follow-up standards. • Follow up with the service team by sending frequent emails and reminders. • Timely submission of documents to CCU via CRM • AECB checking for cheque book issuance • End to End account opening in AMBIT/CRM/Mosaic/Phoenix • MIS/Dashboard updation Account Opening and maintenance for IBG, WBG • Opening Internal accounts such as Map, STI, STS, STO and Vostro accounts. • Opening New RIMs for IBG & CBG accounts and ensuring documents are complete as per the defined checklist. • Ensure that KYC/EDD has been obtained for High-Risk countries. • In cases where Compliance standards are not maintained refer to GCD. • Ensure that documents are complete and necessary approvals are in place as per ADIB Policy for the functions assigned. • Ensure that processes are in accordance with operational procedures. • Handling Account Opening, Maps/ TDs, From ADIB Iraq and ADIB UK. Investigate customer and business inquiries and provide solutions to solve reported issues • Perform reconciliation of accounts, taking corrective action on outstanding • Items and escalate any long outstanding items. • Undertake training programs to improve knowledge in order to enhance role performance. • Maintain proper time standards, good team spirit and service standards. • Assist in enhancing job knowledge of trainees and new staff recruits. • Ensure compliance to ADIB policies, procedures, guidelines and standards • Undertake any additional assignments / projects entrusted by the line management and complete them as per requirement. Specialist Skills / Technical Knowledge Required for this role: Needs to have knowledge for basic requirements of banking such as Account Opening. Interpersonal and relationship skills - must have an ability to develop and sustain executive-level relationships as well as internal organization relationships across a variety of roles and levels. Written and superior oral communications skills Presentation and facilitation skills (applied in both in-person and phone interactions). Knowledge of basic principles of providing customer service. Proficient knowledge of general office systems, PC skills, and MS Office Products

Knowledge of KYC/EDD processes. Experience with banking account opening procedures. Proficiency in CRM systems (CRM, AMBIT, Mosaic, Phoenix) and MS Office. Interpersonal and relationship skills with ability to develop executive-level relationships. Written and oral communication skills; presentation and facilitation skills. Knowledge of basic customer service principles. Basic banking knowledge such as Account Opening.

Process account opening checks for WBG/IBG and related accounts, ensuring documentation compliance with policies and time standards. Maintain CRM workflow for UAE and IBG countries; input accurate information and supporting documents; advise on discrepancies; follow up with service teams; submit documents to CCU; perform AECB cheque book checks; manage end-to-end account opening in AMBIT/CRM/Mosaic/Phoenix; open internal accounts (Map, STI, STS, STO, Vostro) and new RIMs; ensure KYC/EDD for high-risk countries; refer to GCD if compliance standards are not met; ensure approvals per ADIB policy; handle inquiries and issue resolution; perform account reconciliations and escalate long-outstanding items; participate in training; maintain time standards and service levels; support trainees and new staff.