Executive Housekeeper

Company Description Company Description Radisson Hotel Group is one of the world's largest hotel groups with ten distinctive hotel brands, and more than 1,500 hotels in operation and under development in 95+ countries. The Group’s overarching brand promise is Every Moment Matters with a signature Yes I Can! service ethos. People are at the core of our business success and future. Our people are true Moment Makers and together we bring the culture, spirit, environment and opportunities that empower you to be your best, every day, everywhere, every time. Together, we make Every Moment Matter. Job Description Important Notes: - This role is a Pacific Island based role in Fiji. As the Executive Housekeeper you bring an unparalleled commitment to excellence, a detail-driven approach and a genuine passion for maintaining an impeccable guest experience to our dynamic Housekeeping Team. - Lead and manage the housekeeping team, ensuring flawless cleanliness, orderliness and presentation throughout the resort, driven by daily walk-throughs and quality checks. - Establish and maintain the highest hygiene and quality standards in all guest rooms, public areas and back-of-house spaces, including proper usage, labelling and training around chemicals and cleaning supplies. - Work closely with the Front Office Manager on room availability and the Chief Engineer on room maintenance, ensuring seamless guest experiences across departments. - Develop schedules, allocate tasks, and oversee budget and inventory management of cleaning supplies, linen and uniforms, in line with hotel financial forecasts and labour standards. - Train, motivate and inspire your team through ongoing coaching, technical and safety training, and clear performance feedback that upholds our luxury service standards. - Monitor guest feedback and service scores, resolving concerns with empathy and continuously improving housekeeping operations. - Ensure compliance with health and safety regulations, including statutory requirements, pest eradication protocols and staff training on hazardous supplies. Qualifications - Proficient in all Housekeeping procedures, with strong operational and technical knowledge to be a resource when needed. - A proven track record in a similar role, with a minimum of 5 years' departmental leadership experience managing a large team within a quality environment and/or with a demonstrated focus on exceptional guest service. - Previous Laundry management experience, with the operational versatility to oversee multiple functions at once. - Commercially aware, with excellent organisational skills and the ability to juggle several operations in parallel. - Driven and ambitious to inspire the team to consistently deliver and exceed service standards. - Clear thinker with excellent communication and interpersonal abilities. - Strong working knowledge of PMS (Opera preferred) and Microsoft Office applications. - Tertiary qualified, with certification in OHS, First Aid and Chemical Handling will be preferred. - Flexibility to work varying schedules, including holidays, weekends and alternate shifts. Additional Information Why Join Radisson Hotel Group? Live the Magic of Hospitality - Be part of a team that creates exceptional experiences and memorable moments every day. Let your Yes I Can! spirit shine as you bring hospitality to life. Build a Great Career - No matter your background or experience, we invest in your growth, learning, and career development—helping you reach your full potential. Experience the Team Spirit - Join a workplace that’s inclusive, fun, and meaningful. We celebrate diversity, support one another and foster a sense of belonging through our Employee Resource Groups and inclusion initiatives. Lead with Your Ambition - Your ideas, passion and drive matter! We empower you to make a difference—in hospitality, your community and beyond. Enjoy Global & Local Perks - No matter where you’re located, you’ll enjoy exclusive global benefits - like special hotel rates for you and your loved ones at our hotels worldwide. Plus, you’ll have access to local perks and rewards tailored to your country, making your experience even more rewarding! Enjoy benefits such as - up to 53% off your stay as a Team Member at over 1,500 Radisson Hotels worldwide Guaranteed minimum of 30% off for your Friends & Family Exclusive Discounts on Breakfast, Food & Beverage, Spa and more Join us in shaping the future of hospitality! If you’re ready to bring your talent, energy, and passion, we’d love to hear from you. Apply now and let’s make every moment matter. We welcome applicants from all backgrounds, abilities, and experiences. If you need any adjustments during the application process, please let us know.

Proven track record in a similar role, with a minimum of 5 years' departmental leadership experience managing a large team within a quality environment and/or with a demonstrated focus on exceptional guest service. Previous Laundry management experience, with the operational versatility to oversee multiple functions at once. Strong working knowledge of PMS (Opera preferred) and Microsoft Office applications. Tertiary qualified, with certification in OHS, First Aid and Chemical Handling will be preferred. Flexibility to work varying schedules, including holidays, weekends and alternate shifts.

Lead and manage the housekeeping team, ensuring flawless cleanliness, orderliness and presentation throughout the resort, driven by daily walk-throughs and quality checks. Establish and maintain the highest hygiene and quality standards in all guest rooms, public areas and back-of-house spaces, including proper usage, labelling and training around chemicals and cleaning supplies. Work closely with the Front Office Manager on room availability and the Chief Engineer on room maintenance, ensuring seamless guest experiences across departments. Develop schedules, allocate tasks, and oversee budget and inventory management of cleaning supplies, linen and uniforms, in line with hotel financial forecasts and labour standards. Train, motivate and inspire your team through ongoing coaching, technical and safety training, and clear performance feedback that upholds our luxury service standards. Monitor guest feedback and service scores, resolving concerns with empathy and continuously improving housekeeping operations. Ensure compliance with health and safety regulations, including statutory requirements, pest eradication protocols and staff training on hazardous supplies.