Head of Operational Risk Management - PWB & PCBG

Head of Operational Risk Management - PWB & PCBG — First Abu Dhabi Bank Location: Abu Dhabi, UAE Job Purpose Lead and oversee the end-to-end implementation of the Operational Risk Management framework across Personal Banking, Business Banking, and Private Banking as a First Line of Defence (1LoD), ensuring a strong risk and control environment while enabling business growth within approved risk appetite. Key Responsibilities Lead the implementation and embedding of the Operational Risk Management framework across the business, ensuring clear accountability for risk ownership and governance. Oversee core risk management activities including RCSA, KRIs, incidents, issues, remediation actions, control assessments, and governance reporting. Establish and maintain robust incident and loss management processes, including root cause analysis, trend monitoring, and remediation tracking. Drive operational resilience and business continuity by identifying, assessing, and managing critical business services, processes, and dependencies. Provide risk governance and oversight for products, channels, campaigns, outsourcing arrangements, third-party relationships, and transformation initiatives. Lead risk appetite management through monitoring of key risk metrics, emerging risks, threshold breaches, escalation requirements, and mitigation plans. Partner with Risk, Compliance, Audit, and other control functions to manage regulatory findings, audit observations, and remediation commitments through to closure. Act as a trusted advisor to senior leadership, promoting a strong risk culture, stakeholder engagement, accountability, and sustainable risk management practices. Key Requirements Education Bachelor's degree in Business, Finance, Risk Management, Law, or a related discipline. Professional certification in Operational Risk, Risk Management, or Governance is preferred. Experience 10+ years of experience in Operational Risk Management within banking or financial services. Strong understanding of banking products, channels, operating models, and risk frameworks. Experience working across business, operations, technology, risk, compliance, and audit functions. Strong stakeholder management, governance, influencing, and problem-solving capabilities. Proven ability to manage complex regulatory, risk, and transformation initiatives. About First Abu Dhabi Bank: About Us: First Abu Dhabi Bank (FAB) is the largest bank in the UAE and one of the world's largest and safest financial institutions. We offer a comprehensive range of personal and private banking services, including credit cards, Islamic banking, investments, loans, and mortgages. Our commitment to excellence and innovation drives us to provide top-tier financial solutions to our clients. Life at FAB: Working at FAB means being part of a team of talented and passionate individuals with a shared vision to support the ambitions of our stakeholders to "Grow Stronger." We embrace the needs of our customers across the globe with a sense of responsibility and confidence driven by extensive expertise that can only be delivered by an ambitious world-class organization Career Development: FAB offers unique career choices, a chance to innovate, craft solutions for the future, and express yourself in a performance-based culture that will unleash the best in you. Whether you are an experienced professional or just starting your career, FAB provides a range of learning and development initiatives to support all employees through training and skill development. Our Values: At FAB, we place our customers at the core of our activities, live our values each day in every way, celebrate achievements, and empower each other to deliver leading solutions. We have structured plans for the recruitment and career progression of Emirati talent to enable them to make a mark in the financial and banking sector both regionally and globaly that rewards your hard work and dedication. Join our team and be part of a journey to shape the future of banking.

Education Bachelor's degree in Business, Finance, Risk Management, Law, or a related discipline. Professional certification in Operational Risk, Risk Management, or Governance is preferred. Experience 10+ years of experience in Operational Risk Management within banking or financial services. Strong understanding of banking products, channels, operating models, and risk frameworks. Experience working across business, operations, technology, risk, compliance, and audit functions. Strong stakeholder management, governance, influencing, and problem-solving capabilities. Proven ability to manage complex regulatory, risk, and transformation initiatives.

Job Purpose Lead and oversee the end-to-end implementation of the Operational Risk Management framework across Personal Banking, Business Banking, and Private Banking as a First Line of Defence (1LoD), ensuring a strong risk and control environment while enabling business growth within approved risk appetite. Key Responsibilities  Lead the implementation and embedding of the Operational Risk Management framework across the business, ensuring clear accountability for risk ownership and governance. Oversee core risk management activities including RCSA, KRIs, incidents, issues, remediation actions, control assessments, and governance reporting. Establish and maintain robust incident and loss management processes, including root cause analysis, trend monitoring, and remediation tracking. Drive operational resilience and business continuity by identifying, assessing, and managing critical business services, processes, and dependencies. Provide risk governance and oversight for products, channels, campaigns, outsourcing arrangements, third-party relationships, and transformation initiatives. Lead risk appetite management through monitoring of key risk metrics, emerging risks, threshold breaches, escalation requirements, and mitigation plans. Partner with Risk, Compliance, Audit, and other control functions to manage regulatory findings, audit observations, and remediation commitments through to closure. Act as a trusted advisor to senior leadership, promoting a strong risk culture, stakeholder engagement, accountability, and sustainable risk management practices.   Key Requirements Education Bachelor's degree in Business, Finance, Risk Management, Law, or a related discipline. Professional certification in Operational Risk, Risk Management, or Governance is preferred. Experience 10+ years of experience in Operational Risk Management within banking or financial services. Strong understanding of banking products, channels, operating models, and risk frameworks. Experience working across business, operations, technology, risk, compliance, and audit functions. Strong stakeholder management, governance, influencing, and problem-solving capabilities. Proven ability to manage complex regulatory, risk, and transformation initiatives.