Officer - Cargo Charter & Product Support

MAIN OBJECTIVE OF ROLE To provide administrative and commercial support in the execution of charter operations and the development of specialized cargo products, by assisting in quotation preparation, coordination between commercial and operational teams, and maintenance of charter and product documentation to ensure smooth and efficient delivery of cargo services. KEY RESPONSIBILITIES Supports charter operations by coordinating requests, preparing quotations, and facilitating internal approvals to ensure timely response and smooth execution of charter activities. Coordinates with Commercial, Pricing, Capacity Management, and Operations to confirm aircraft availability, routing options, and feasibility of charter movements. Prepares and maintains documentation for charter flights, including service requests, agreements, and internal authorization forms. Assists in setting up new products in the cargo system (SkyChain), ensuring correct configuration of service codes, handling parameters, and revenue tracking setup. Tracks and updates charter performance data, including flight utilization, revenue, and customer feedback, for management review, for management reporting and analysis. Liaises with Finance and Contracts teams to ensure accurate billing, cost recovery, and vendor invoice verification. Supports the coordination of specialized cargo products (e.g., pharmaceuticals, express, perishables), ensuring correct operational handling and documentation. Monitors charter schedules and operations, providing status updates and coordinating with the Operations Control Center to ensure smooth execution. Maintains the charter and product filing system, ensuring all documentation, reports, and quotations are up to date and easily retrievable. Assists in preparing management presentations, performance dashboards, and commercial reports related to charter and product development. QUALIFICATIONS Bachelor's Degree (3+ years) Fluent in English Minimum 2 years of experience in cargo operations, sales support, or charter coordination within an airline or freight forwarding environment. Strong coordination and communication skills with attention to detail. Years with qualifications: 2 - 4 years, Years without qualifications (if applicable): 4 - 6 years COMPETENCIES Customer Focus Teamwork Effective Communication Personal Accountability & Commitment to achieve Resilience & Flexibility (Can do attitude) ISR REQUIREMENTS Reads and complies with the ISR policies of the Company and diligently reports any weakness or incidents to the respective Line Manager or the Information Security team. Completes all required ISR awareness sessions and follows associated guidelines in the day-to-day business operations.

Bachelor's Degree (3+ years) Fluent in English Minimum 2 years of experience in cargo operations, sales support, or charter coordination within an airline or freight forwarding environment. Strong coordination and communication skills with attention to detail. Years with qualifications: 2 - 4 years, Years without qualifications (if applicable): 4 - 6 years

Supports charter operations by coordinating requests, preparing quotations, and facilitating internal approvals to ensure timely response and smooth execution of charter activities. Coordinates with Commercial, Pricing, Capacity Management, and Operations to confirm aircraft availability, routing options, and feasibility of charter movements. Prepares and maintains documentation for charter flights, including service requests, agreements, and internal authorization forms. Assists in setting up new products in the cargo system (SkyChain), ensuring correct configuration of service codes, handling parameters, and revenue tracking setup. Tracks and updates charter performance data, including flight utilization, revenue, and customer feedback, for management review, for management reporting and analysis. Liaises with Finance and Contracts teams to ensure accurate billing, cost recovery, and vendor invoice verification. Supports the coordination of specialized cargo products (e.g., pharmaceuticals, express, perishables), ensuring correct operational handling and documentation. Monitors charter schedules and operations, providing status updates and coordinating with the Operations Control Center to ensure smooth execution. Maintains the charter and product filing system, ensuring all documentation, reports, and quotations are up to date and easily retrievable. Assists in preparing management presentations, performance dashboards, and commercial reports related to charter and product development.