Application Support Officer

Beginning of the main content section.Return to the home pagePrintable Format Job Description - Application Support Officer (26002090)Job Description Application Support Officer - (26002090) Job Description Actively participate in and is accountable to assigned work teams. Act as the IT technical support person for all assigned application(s). Perform initial analysis of the end-users application requests (prepare New Software Request Implementation Project Plan, Statement of Work, Business Case, etc). Participate in solutions/products technical evaluation and report system technical issues to application team. Follow-up with vendor on day-to-day system issues. Develop technical and functional expertise of the application. Actively participate in applications implementation process including applications installation, configuration and testing. Participate in the testing and certification for features' compliance. Perform quality check on basic data set-up to identify any technical problems. Co-ordinate and assist the setting of IT facilities and end-user client environment. Prepare training material and end-user operating guides. Conduct applications' user training for new users or refresher training for existing users. Produce and develop reports requested by users or management. Evaluate user requests for changes and recommends additional desired functions and reports. Assist end users in defining business requirements and prepare business case. Continuously monitor and evaluate opportunities for technological enhancements Monitor and maintain all assigned applications. Diagnose applications faults and solve technical problems either over the phone or in person. Information Security Responsibilities: Comply with all information security policies, procedures & guidelines of DHA as applicable. Liaison with all concerned personnel for achieving and maintaining full compliance with the IS Security Policies, Procedures & Guidelines Promote Information Security awareness and help build security culture Report security incidents or potential events or other security risk to the organization to the concerned Protect information assets from unauthorized access, disclosure, modification, destruction. Qualifications Bachelors in Information Security, Science in Cybersecurity Information Technology or a related field Job Category: Information SecurityAdvertiser: Dubai Health AuthorityEducational-level: BachelorRequired Nationality: UAE Only Suitable for people with determination: YesMonthly Salary: 20001-30000Schedule-Time: Full timeJob Posting: 10/08/2026Unposting Date: 24/08/2026

Bachelors in Information Security, Cybersecurity, Information Technology or a related field. Required Nationality: UAE Only.

Act as the IT technical support person for assigned applications. Perform initial analysis of end-user requests (prepare New Software Request Implementation Project Plan, Statement of Work, Business Case, etc). Participate in solutions/products technical evaluation and report system technical issues to the application team. Follow-up with vendor on day-to-day system issues. Develop technical and functional expertise of the application. Participate in applications implementation including installation, configuration and testing. Participate in testing and certification for features' compliance. Perform quality checks on basic data setup to identify technical problems. Coordinate and assist in setting IT facilities and end-user environment. Prepare training material and end-user guides. Conduct applications user training for new users or refresher training. Produce and develop reports requested by users or management. Evaluate user change requests and recommend additional functions and reports. Assist end users in defining business requirements and prepare business cases. Monitor and evaluate opportunities for technological enhancements. Monitor and maintain all assigned applications. Diagnose application faults and resolve technical problems (phone or in person). Information Security responsibilities: comply with DHA information security policies, liaise with personnel to maintain IS security compliance, promote security awareness, report incidents, protect information assets.