Manager - Operations Performance Monitoring

Beginning of the main content section.Return to the home pagePrintable Format Job Description - Manager - Operations Performance Monitoring (26000670)Job Description Manager - Operations Performance Monitoring - (26000670) Job Description JOB PURPOSE:Drive strategic planning, contractual governance, and performance oversight for Dubai rail operations, ensuring safe, cost-effective services, optimized timetables, and continuous customer satisfaction through rigorous financial, safety, and risk management.ROLES & RESPONSIBILITIES:Strategy•Develop and approve O&M agreements, SLAs, and commercial policies with operators and authorities, ensuring cost control, ROI, and HSE compliance.•Govern network KPIs, break-even targets, and annual budgets and benchmark against global metro leaders and recommend incentives or penalties.•Oversee and manage SLAs concluded with competent authorities, ensuring alignment of service obligations and mutual accountability across stakeholders.•Support in defining fleet, timetable, and special-event service strategies, incorporating asset operating limits and maintenance flexibility.•Oversee synthesis of stakeholder feedback and analysis of operational data to prepare break-even analyses and financial optimization plans for railway operations.Operations•Monitor operator plans, audits, and monthly performance data and issue alerts or punitive actions for KPI breaches and oversee corrective measures.•Coordinate joint commercial unit activities with marketing, investment, and other RTA teams to maximize revenue and ridership.•Review financial analyses, cash-flow statements, and bill disbursements, ensure transparen tcontract administration and accurate cost tracking.•Lead governance of incident and fault responses, manage high-risk safety inspections, and enforce HSQE, RSEMS and ASEMS standards across all staff.Product / Process Improvement•Evaluate operator improvement proposals, conduct benchmarks, and approve feasible enhancements within budget and risk parameters.•Analyze stakeholder feedback, experimental service models, and audit findings to optimize timetables, resource allocation, and customer experience.•Oversee and track passenger-focused improvement projects and service enhancements delivered by operators or internal departments, ensuring alignment with approved budgets and strategic objectives.• Drive continuous improvement of risk registers, audit regimes, and performance dashboards to elevate operational excellence and compliance.Physical Working Conditions• Conduct periodic depot and network inspections, special-event observations, and contractor audits in live rail environments, adhering to RTA safety protocols. Qualifications Education: Bachelor’s degree in Transportation Engineering or Business Administration, or Operations Management; Master’s degree in Transportation Management or Finance.Experience:9+ Years in case of Master’s degree (11+ years in case of Bachelor’s degree). Job Category: Mechanical EngineeringAdvertiser: Roads and Transport AuthorityDepartment: Rail OperationsEducational-level: BachelorRequired Nationality: UAE Only Suitable for people with determination: NoMonthly Salary: UnspecifiedSchedule-Time: Full timeJob Posting: 10/06/2026Unposting Date: 11/07/2026

Education: Bachelor's degree in Transportation Engineering or Business Administration, or Operations Management; Master's degree in Transportation Management or Finance. Experience: 9+ years with a Master's degree, or 11+ years with a Bachelor's degree.

Strategy: Develop and approve O&M agreements, SLAs, and commercial policies with operators and authorities, ensuring cost control, ROI, and HSE compliance. Set KPIs, break-even targets, and budgets; benchmark against global metro leaders and define incentives or penalties. Oversee SLAs with competent authorities to ensure aligned service obligations and mutual accountability. Support fleet, timetable, and special-event service strategies, considering asset operating limits and maintenance flexibility. Prepare break-even analyses and financial optimization plans from stakeholder feedback and operational data. Operations: Monitor operator plans, audits, and monthly performance data; issue alerts or punitive actions for KPI breaches and oversee corrective measures. Coordinate joint commercial activities with marketing, investment, and other RTA teams to maximize revenue and ridership. Review financial analyses, cash-flow statements, and bill disbursements; ensure transparent contract administration and accurate cost tracking. Lead governance of incident and fault responses, manage high-risk safety inspections, and enforce HSQE, RSEMS and ASEMS standards across all staff. Product / Process Improvement: Evaluate operator improvement proposals, conduct benchmarks, and approve feasible enhancements within budget and risk parameters. Analyze stakeholder feedback, experimental service models, and audit findings to optimize timetables, resource allocation, and customer experience. Oversee and track passenger-focused improvement projects and service enhancements delivered by operators or internal departments, ensuring alignment with approved budgets and strategic objectives. Drive continuous improvement of risk registers, audit regimes, and performance dashboards to elevate operational excellence and compliance. Physical Working Conditions: Conduct periodic depot and network inspections, special-event observations, and contractor audits in live rail environments, adhering to safety protocols.