IT Support Engineer - Managed Services (MSP)

Purple Rock is growing its Managed Services team and we’re hiring IT Support Engineers who can start immediately. You’ll be the day-to-day technical contact for a portfolio of our MSP clients. That means handling tickets, troubleshooting users, servers and networks, keeping documentation up to date, and fixing problems before clients notice them. Most of your work will be remote through our helpdesk and RMM tools, with regular on-site visits to client offices across the UAE. This role suits someone who is comfortable in both Windows and Mac environments, likes variety, and can explain technical issues to non-technical people in plain language. What you’ll do - Respond to and resolve support tickets within agreed SLAs - Support end users across Windows, macOS, Microsoft 365 and common business apps - Manage and maintain Windows servers, backups and basic virtualization - Monitor client environments using RMM tools and act on alerts - Handle basic networking issues (switches, firewalls, Wi-Fi, VPN) and escalate when needed - Document fixes, configurations and client environments clearly - Visit client sites for installs, onboarding and hands-on support Benefits - Salary: AED 6,000 – 8,000 per month - Medical insurance - Annual air ticket - Annual leave after completing 1 year - Paid vendor training and certifications - Exposure to a wide range of clients and technologies

Respond to and resolve support tickets within agreed SLAs; Support end users across Windows, macOS, Microsoft 365 and common business apps; Manage and maintain Windows servers, backups and basic virtualization; Monitor client environments using RMM tools and act on alerts; Handle basic networking issues (switches, firewalls, Wi-Fi, VPN) and escalate when needed; Document fixes, configurations and client environments clearly; Visit client sites for installs, onboarding and hands-on support