F&B Outlet Supervisor

The F&B Outlet Supervisor is responsible for overseeing the day-to-day operations of the assigned food and beverage outlet, ensuring excellent guest service, efficient operations, high-quality standards, and maximum guest satisfaction. The position provides leadership and guidance to the F&B team during each shift, ensuring that hotel standards, service procedures, hygiene requirements, and company policies are consistently followed. The Supervisor also supports the Outlet Manager in achieving departmental revenue, cost-control, and guest satisfaction objectives. YOUR DAY-TO-DAY: • Supervise the daily operation of the assigned F&B outlet and ensure smooth service throughout the shift. • Ensure the outlet is properly prepared before opening and appropriately closed after service. • Allocate duties and workstations to team members according to business levels and operational requirements. • Monitor guest flow, table allocation, service sequence, and overall outlet efficiency. • Ensure all food and beverage products are served according to established quality and presentation standards. • Monitor stock levels and coordinate with relevant departments to ensure product availability. • Assist with inventory, requisitions, receiving, storage, and stock control procedures. • Monitor operating equipment and ensure proper handling and maintenance. • Ensure the outlet is clean, organized, and maintained according to hotel standards. • Deliver friendly, professional, and personalized service to all guests. • Welcome guests and ensure their needs are anticipated and addressed promptly. • Handle guest feedback and complaints professionally and seek appropriate solutions. • Follow up with guests to ensure satisfaction and encourage positive experiences. • Maintain strong knowledge of the outlet's menu, beverages, promotions, and hotel facilities. • Promote appropriate food and beverage offerings, upselling opportunities, and promotions. • Brief the team before each shift regarding reservations, VIP guests, promotions, special events, and operational requirements. • Coach, train, and motivate team members to consistently achieve service standards. • Monitor employee performance and provide constructive feedback. • Support the onboarding and training of new team members. • Encourage teamwork, professionalism, and positive communication within the department. • Ensure grooming, punctuality, attendance, and personal hygiene standards are maintained. • Assist the Outlet Manager with performance evaluations and staff development. WHAT WE NEED FROM YOU: • Diploma or degree in Hospitality Management, Food & Beverage Management, or a related field is preferred. • Minimum 2–3 years of experience in Food & Beverage operations, preferably within a hotel or upscale restaurant environment.

Diploma or degree in Hospitality Management, Food & Beverage Management, or a related field is preferred. Minimum 2–3 years of experience in Food & Beverage operations, preferably within a hotel or upscale restaurant environment.

Supervise the daily operation of the assigned F&B outlet and ensure smooth service throughout the shift. Ensure the outlet is properly prepared before opening and appropriately closed after service. Allocate duties and workstations to team members according to business levels and operational requirements. Monitor guest flow, table allocation, service sequence, and overall outlet efficiency. Ensure all food and beverage products are served according to established quality and presentation standards. Monitor stock levels and coordinate with relevant departments to ensure product availability. Assist with inventory, requisitions, receiving, storage, and stock control procedures. Monitor operating equipment and ensure proper handling and maintenance. Ensure the outlet is clean, organized, and maintained according to hotel standards. Deliver friendly, professional, and personalized service to all guests. Welcome guests and ensure their needs are anticipated and addressed promptly. Handle guest feedback and complaints professionally and seek appropriate solutions. Follow up with guests to ensure satisfaction and encourage positive experiences. Maintain strong knowledge of the outlet's menu, beverages, promotions, and hotel facilities. Promote appropriate food and beverage offerings, upselling opportunities, and promotions. Brief the team before each shift regarding reservations, VIP guests, promotions, special events, and operational requirements. Coach, train, and motivate team members to consistently achieve service standards. Monitor employee performance and provide constructive feedback. Support the onboarding and training of new team members. Encourage teamwork, professionalism, and positive communication within the department. Ensure grooming, punctuality, attendance, and personal hygiene standards are maintained. Assist the Outlet Manager with performance evaluations and staff development.