Quality Manager

About us As the world’s largest family of luxury hotels, we all take great pride in being genuine ambassadors of the InterContinental® brand. Shaped by decades of international know-how and local insights, our passion for luxury travel spans cultures and customs. Inspiring us to create warm and sophisticated experiences for those seeking a richer perspective on the world. Towering over the city center, our luxury Doha hotel is one of the tallest in Qatar. You’ll find us in the exclusive West Bay area, close to the city’s Doha Exhibition and Convention Centre, government offices, and corporate headquarters. Our spacious rooms and suites have panoramic city and sea views, while award-winning restaurants, state-of-the-art meeting venues, easy access to local highlights, a health, and fitness club, and a rooftop pool, ensure a memorable stay InterContinental Doha The City is looking for a Quality Manager to join our team. As a Quality Manager, you will be responsible for driving the hotel’s quality agenda, ensuring that IHG and InterContinental brand standards, service expectations and operational procedures are consistently understood, implemented and sustained. Working closely with the Executive Committee, Heads of Department and operational teams, you will identify opportunities for improvement, translate quality insights into action and support the hotel in delivering exceptional guest experiences. Your day-to-day • Own and support the end-to-end guest journey, ensuring it is thoughtfully designed, consistently delivered, and aligned with brand culture, luxury service philosophy, and Luxury Service Certifications and standards. • Evaluate each guest touchpoint across all departments to ensure seamless, personalized, and anticipatory service experiences. • Embed a strong culture of quality and service excellence across all departments through visible leadership and hands-on operational presence. • Ensure consistent delivery of personalized, thoughtful, and detail-oriented service aligned with the hotel’s luxury service philosophy. • Analyze Guest Love scores, Guest Satisfaction Index (GSI) results, and o

Own and support the end-to-end guest journey, ensuring it is thoughtfully designed, consistently delivered, and aligned with brand culture, luxury service philosophy, and Luxury Service Certifications and standards. Evaluate each guest touchpoint across all departments to ensure seamless, personalized, and anticipatory service experiences. Embed a strong culture of quality and service excellence across all departments through visible leadership and hands-on operational presence. Ensure consistent delivery of personalized, thoughtful, and detail-oriented service aligned with the hotel’s luxury service philosophy. Analyze Guest Love scores, Guest Satisfaction Index (GSI) results, and operational metrics to identify opportunities for improvement and drive actions that enhance guest experiences.