Support Staff

Job Requisition ID: 182053 About Al-Futtaim Established in the 1930s, Al-Futtaim is one of the most diversified and progressive privately held regional businesses, headquartered in Dubai. Operating across more than 20 countries, the Group spans automotive, financial services, real estate, retail and health. With more than 40,000 employees, Al-Futtaim represents over 200 of the world’s most recognised brands, including Toyota, Lexus, IKEA, ACE and Marks & Spencer. Driven by its purpose to enrich lives and elevate communities, Al-Futtaim focuses on digital innovation, AI, sustainable growth and strategic partnerships, creating long-term value for customers, communities and partners while building a responsible legacy for future generations. Overview Of The Role: - The Back Store Support Staff role is crucial in ensuring efficient store operations by managing goods receiving, handling, storing, replenishing, and supporting the sales floor as needed. The position is responsible for maintaining inventory accuracy, stock availability, and a well-organized back store, facilitating smooth store operations and enhancing customer satisfaction. Success in this role is measured by adherence to performance standards, including attendance, task completion, accuracy, and compliance with safety procedures. What You Will Do: Goods Receiving and Verification - Receive deliveries and check quantities, item codes, descriptions, and visible product condition against delivery documents. - Report shortages, overages, damages, incorrect items, and discrepancies promptly to the supervisor. - Follow the approved receiving process and ensure documentation is completed accurately. Stock Handling and Storage - Move, sort, label, and store merchandise in the correct designated locations. - Keep stock arranged, accessible, and protected from damage, following product-specific handling requirements. - Use trolleys, pallet jacks, ladders, and other equipment only when trained and authorized. - Follow stock rotation and FIFO principles where applicable, and keep aisles, exits, and fire equipment unobstructed. Replenishment and Sales-Floor Support - Replenish shelves and displays according to store priorities and supervisor instructions. - Respond promptly to stock requests from sales-floor colleagues and help locate items in the back store. - Prepare merchandise for display, customer collection, delivery, or transfer as instructed. - Support promotional changes, seasonal activity, and peak trading periods when required. Inventory Accuracy and Stock Control - Participate in stock counts, cycle counts, stock checks, and investigations of discrepancies. - Scan or record stock movements accurately using the store's approved system and procedures. - Ensure merchandise is placed in the correct location and report unidentified or misplaced stock. - Follow procedures for damaged, defective, returned, or quarantined goods. Housekeeping and Safety - Maintain a clean, tidy, and organized back store throughout the shift. - Dispose of packaging and waste correctly and keep work areas free from trip hazards. - Comply with health, safety, manual-handling, fire-safety, and loss-prevention procedures. - Report hazards, accidents, unsafe equipment, and security concerns immediately. Teamwork and Service - Communicate clearly with supervisors, sales colleagues, receiving teams, and other departments. - Support colleagues during busy periods while maintaining accuracy and safe working practices. - Follow attendance, punctuality, grooming, and conduct standards. - Carry out other reasonable store-operational duties assigned by management. Required Skills To Be Successful: - Attention to detail and ability to follow procedures. - Basic numeracy and ability to check quantities and product information. - Ability to work as part of a team and communicate effectively. - Organizational skills and ability to prioritize tasks. What Qualifies You For The Role: - High school diploma or equivalent. - 1-2 years of experience in retail or warehouse operations preferred. - Basic computer or stock-system skills; willingness to learn store systems. - Physical ability to perform duties safely, including lifting within safe-working limits. About Al-Futtaim Retail At Al-Futtaim Retail, we are part of a 90-year legacy built on ambition, progress and long-term vision. As one of the region’s leading retail operators, we partner with some of the world’s most trusted brands – including IKEA, ACE, Marks & Spencer and the Inditex Group – bringing global excellence to customers across MENA and Southeast Asia. We don’t just operate stores; we shape retail experiences. From launching brands like Watsons and Kiabi to our regions for the first time, to investing in digital innovation, AI capabilities, the customer experience and loyalty platforms, we are constantly redefining the future of retail. With over 100 nationalities spread across more than 10 countries, our

High school diploma or equivalent. 1-2 years of experience in retail or warehouse operations preferred. Basic computer or stock-system skills; willingness to learn store systems. Physical ability to perform duties safely, including lifting within safe-working limits.

Goods Receiving and Verification: Receive deliveries and check quantities, item codes, descriptions, and visible product condition against delivery documents. Report shortages, overages, damages, incorrect items, and discrepancies promptly to the supervisor. Follow the approved receiving process and ensure documentation is completed accurately. Stock Handling and Storage: Move, sort, label, and store merchandise in the correct designated locations. Keep stock arranged, accessible, and protected from damage, following product-specific handling requirements. Use trolleys, pallet jacks, ladders, and other equipment only when trained and authorized. Follow stock rotation and FIFO principles where applicable, and keep aisles, exits, and fire equipment unobstructed. Replenishment and Sales-Floor Support: Replenish shelves and displays according to store priorities and supervisor instructions. Respond promptly to stock requests from sales-floor colleagues and help locate items in the back store. Prepare merchandise for display, customer collection, delivery, or transfer as instructed. Support promotional changes, seasonal activity, and peak trading periods when required. Inventory Accuracy and Stock Control: Participate in stock counts, cycle counts, stock checks, and investigations of discrepancies. Scan or record stock movements accurately using the store's approved system and procedures. Ensure merchandise is placed in the correct location and report unidentified or misplaced stock. Follow procedures for damaged, defective, returned, or quarantined goods. Housekeeping and Safety: Maintain a clean, tidy, and organized back store throughout the shift. Dispose of packaging and waste correctly and keep work areas free from trip hazards. Comply with health, safety, manual-handling, fire-safety, and loss-prevention procedures. Report hazards, accidents, unsafe equipment, and security concerns immediately. Teamwork and Service: Communicate clearly with supervisors, sales colleagues, receiving teams, and other departments. Support colleagues during busy periods while maintaining accuracy and safe working practices. Follow attendance, punctuality, grooming, and conduct standards. Carry out other reasonable store-operational duties assigned by management.