Al-Futtaim Group
Overview Of The Role: - As a Sales Executive, you are tasked with achieving sales targets while maximizing profits through F&I products, trade-ins, and accessory sales. You play a critical role in leading the customer through structured sales processes, ensuring high standards of customer satisfaction and post-sale follow-ups. Integral to your role is the ability to maintain strong relationships within the sales team and collaborate with Showroom Managers to leverage cross-selling opportunities. Success is measured by achieving sales targets, maintaining high gross margins, and retaining strong NPS and CSV scores. What You Will Do: Sales Targets and Customer Journey - Achieve monthly unit sales targets by guiding customers through a structured one-offer sales journey and ensuring all deals are fully documented in Fastrack. - Maximize retained gross margins on unit sales to maintain branch profitability. - Achieve monthly Finance and Insurance (F&I) product sales targets. - Promote referrals to Showroom Managers for second-facing opportunities to enhance revenue and improve NPS/CSV scores. Lead Management and Customer Data - Manage and convert leads from telephonic, web, and walk-in enquiries, aiming for a 25% conversion rate. - Ensure accurate and efficient capture of customer data in Fastrack for effective referencing and follow-up. - Engage in personal and professional growth activities, including attending sales meetings and training sessions. - Stay informed about current brand and competitor campaigns while enhancing financial knowledge of customer buying options. Required Skills To Be Successful: - Strong communication and negotiation abilities. - Proficiency in Microsoft Office, especially Excel, for data management. - Capable of creating and executing detailed action plans. - Digitally savvy to ensure data accuracy and attention to detail. What Qualifies You For The Role: - Bachelor's degree is required. - Minimum of 2 years sales experience, ideally with an automotive background. - Exceptional communication skills in written and spoken English; Arabic is preferable. - Proven upselling skills and ability to influence customer decisions.