Customer Service Associate - Bakery | Retail | M&S | UAE

Job Requisition ID: 179726 Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate. By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day Customer Service Associate – Bakery | Marks & Spencer Overview of the Role The Customer Service Associate – Bakery plays a key role in delivering an exceptional customer experience while ensuring the highest standards of food quality, freshness, and presentation within the Bakery department. The role is responsible for serving customers, preparing and replenishing bakery products, maintaining food safety and hygiene standards, and driving sales through excellent product knowledge and service. Working as part of the M&S Food team, you will create a welcoming shopping experience by understanding customer needs, recommending products, and ensuring the Bakery department is always fully stocked, clean, and visually appealing. Success in this role is measured through customer satisfaction, product availability, food safety compliance, and achievement of sales and operational KPIs. What You Will Do Customer Service & Customer Experience - Deliver outstanding customer service by greeting and assisting customers in a friendly, professional, and engaging manner. - Provide expert advice on bakery products, ingredients, allergens, and serving suggestions. - Handle customer enquiries and resolve basic complaints promptly, escalating issues where appropriate. - Build strong customer relationships to encourage repeat business and customer loyalty. - Ensure every customer enjoys a positive shopping experience in line with M&S customer service standards. Bakery Operations & Food Preparation - Prepare, package, label, and replenish bakery products in accordance with company standards. - Ensure bakery displays remain fully stocked, fresh, and visually appealing throughout trading hours. - Monitor product quality, freshness, expiry dates, and shelf life. - Follow FIFO (First In, First Out) principles and minimize food waste through effective stock rotation. - Ensure all bakery products are presented according to M&S merchandising guidelines. Visual Merchandising & Store Standards - Maintain excellent merchandising standards within the Bakery department. - Ensure displays are attractive, well-organized, and fully replenished. - Maintain a clean, safe, and welcoming shopping environment. - Support promotional displays and seasonal merchandising activities. Stock Management & Inventory - Receive deliveries and accurately check bakery stock. - Replenish products throughout the day to maximize product availability. - Assist with stock counts, inventory management, and waste reduction initiatives. - Report stock shortages and quality issues to the Department Manager. - Support effective inventory control and shrinkage management. Sales Support & Commercial Performance - Promote bakery products through upselling and cross-selling. - Recommend complementary food products to enhance customer purchases. - Stay updated on current promotions, seasonal products, and new product launches. - Contribute towards achieving department sales and customer service targets. Cash Register Operations - Operate the Point of Sale (POS) system accurately and efficiently. - Process cash, card, and digital payment transactions. - Follow company cash handling policies and procedures. - Maintain a clean, organized, and efficient checkout area. Food Safety, Hygiene & Compliance - Follow all Food Safety, HACCP, Municipality, and Health & Safety regulations. - Maintain the highest standards of hygiene and cleanliness within the Bakery department. - Ensure food preparation equipment and work areas are cleaned and sanitized regularly. - Comply with all company food handling procedures and quality standards. Required Skills to be Successful - Excellent customer service and communication skills. - Passion for Food Retail and delivering outstanding customer experiences. - Knowledge of bakery products and food presentation. - Strong selling, upselling, and cross-selling skills. - Understanding of food safety and hygiene practices. - Good attention to detail and org

Required Skills to be Successful: - Excellent customer service and communication skills. - Passion for Food Retail and delivering outstanding customer experiences. - Knowledge of bakery products and food presentation. - Strong selling, upselling, and cross-selling skills. - Understanding of food safety and hygiene practices. - Good attention to detail and organization.

What You Will Do: - Deliver outstanding customer service by greeting and assisting customers in a friendly, professional, and engaging manner. - Provide expert advice on bakery products, ingredients, allergens, and serving suggestions. - Handle customer enquiries and resolve basic complaints promptly, escalating issues where appropriate. - Build strong customer relationships to encourage repeat business and customer loyalty. - Ensure every customer enjoys a positive shopping experience in line with M&S customer service standards. - Prepare, package, label, and replenish bakery products in accordance with company standards. - Ensure bakery displays remain fully stocked, fresh, and visually appealing throughout trading hours. - Monitor product quality, freshness, expiry dates, and shelf life. - Follow FIFO principles and minimize food waste through effective stock rotation. - Ensure all bakery products are presented according to M&S merchandising guidelines. - Maintain excellent merchandising standards within the Bakery department. - Ensure displays are attractive, well-organized, and fully replenished. - Maintain a clean, safe, and welcoming shopping environment. - Support promotional displays and seasonal merchandising activities. - Receive deliveries and accurately check bakery stock. - Replenish products throughout the day to maximize product availability. - Assist with stock counts, inventory management, and waste reduction initiatives. - Report stock shortages and quality issues to the Department Manager. - Support effective inventory control and shrinkage management. - Promote bakery products through upselling and cross-selling. - Recommend complementary food products to enhance customer purchases. - Stay updated on current promotions, seasonal products, and new product launches. - Contribute towards achieving department sales and customer service targets. - Operate the Point of Sale (POS) system accurately and efficiently. - Process cash, card, and digital payment transactions. - Follow company cash handling policies and procedures. - Maintain a clean, organized, and efficient checkout area. - Follow all Food Safety, HACCP, Municipality, and Health & Safety regulations. - Maintain the highest standards of hygiene and cleanliness within the Bakery department. - Ensure food preparation equipment and work areas are cleaned and sanitized regularly. - Comply with all company food handling procedures and quality standards.