Workshop Supervisor | Al-Futtaim Motors | Lexus

Job Requisition ID: 179430 Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate. By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day Overview of the Role Join Al-Futtaim Automotive as a Workshop Supervisor – Lexus Ras Al Khaimah and lead a team of skilled technicians in delivering exceptional workshop performance, operational excellence, and customer satisfaction. This is a key leadership role responsible for driving productivity, ensuring vehicles are repaired right the first time, and delivering on-time service while maintaining the highest standards of quality, safety, and efficiency. You will play an important role in developing technical talent, optimizing workshop operations, and supporting Lexus's commitment to delivering an exceptional customer experience. What You Will Do - Lead and supervise the day-to-day workshop operations to achieve productivity, efficiency, and revenue targets - Drive the "Fix It Right" culture and ensure adherence to manufacturer and distributor technical standards - Monitor workshop KPIs, sold hours, utilization, productivity, and on-time delivery performance - Plan and allocate workloads effectively to maximize technician efficiency and workshop capacity - Ensure quality control standards are maintained and implement corrective actions where required - Coach, mentor, and support technicians through training and performance management - Manage warranty repair processes and ensure compliance with principal requirements - Oversee workshop tools, equipment, consumables, and inventory management - Lead continuous improvement initiatives and operational enhancement projects - Ensure compliance with HSSE requirements, company policies, and operational standards Required Skills to be Successful - Strong leadership and team supervision skills - Deep understanding of automotive workshop operations and dealership processes - Proven ability to drive productivity, efficiency, and customer satisfaction - Strong analytical and KPI management capabilities - Excellent communication and stakeholder management skills - Experience in quality control, warranty management, and workshop planning - Strong attention to operational excellence and continuous improvement - Customer-focused mindset with a passion for delivering premium service About the Team At Lexus Ras Al Khaimah, you'll be part of a high-performing aftersales team dedicated to delivering a premium ownership experience. Working alongside service, parts, and technical operations teams, you will contribute to maintaining the exceptional standards associated with the Lexus brand while supporting a culture of teamwork, development, and customer excellence. What Equips You for the Role - Diploma or Bachelor's Degree in Automobile or Mechanical Engineering - Relevant automotive technical certifications - Minimum 5 years of experience within automotive workshop operations - Previous experience in a workshop supervisory or team leadership role - Strong knowledge of dealership operations, workshop KPIs, and technical processes - Experience using ERP systems and Microsoft Office applications - Proven ability to lead teams and deliver operational results About Al-Futtaim Automotive A major division of the UAE-based Al-Futtaim Group of companies, Al-Futtaim Automotive is an industry leader with presence in 10 countries across the Middle East, Asia and Africa. Our core business activities at Al-Futtaim Automotive include distribution, manufacturing, leasing and aftersales, and we are firmly established as the regional representative of some of the world’s most iconic automotive brands: Toyota, Lexus, Honda, Jeep, Chrysler, Dodge, Volvo and RAM. We are driven by a customer-centric approach, constantly pushing the boundaries on innovation, quality standards, and value-added service across our vast universe of customers - right from motoring enthusiasts to fleet operators to contractors. Our mission is to become the leader in custom-made mobility solutions by delivering nothing less than world-class omni-channel experiences. We channel our local expertise and global trust to deliver one of the most comprehensive portfolio

Diploma or Bachelor's Degree in Automobile or Mechanical Engineering. Relevant automotive technical certifications. Minimum 5 years of experience within automotive workshop operations. Previous experience in a workshop supervisory or team leadership role. Strong knowledge of dealership operations, workshop KPIs, and technical processes. Experience using ERP systems and Microsoft Office applications. Proven ability to lead teams and deliver operational results.

Lead and supervise the day-to-day workshop operations to achieve productivity, efficiency, and revenue targets. Drive the "Fix It Right" culture and ensure adherence to manufacturer and distributor technical standards. Monitor workshop KPIs, sold hours, utilization, productivity, and on-time delivery performance. Plan and allocate workloads effectively to maximize technician efficiency and workshop capacity. Ensure quality control standards are maintained and implement corrective actions where required. Coach, mentor, and support technicians through training and performance management. Manage warranty repair processes and ensure compliance with principal requirements. Oversee workshop tools, equipment, consumables, and inventory management. Lead continuous improvement initiatives and operational enhancement projects. Ensure compliance with HSSE requirements, company policies, and operational standards.