Aftersales Manager | Al-Futtaim Motors | Toyota Al Ain

Job Requisition ID: 178716 Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate. By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day Overview of the Role Join Al-Futtaim Automotive and take the lead as an Aftersales Manager – Toyota Al Ain, where you’ll play a pivotal role in shaping exceptional customer journeys and driving operational excellence. In this leadership position, you will own the overall performance of the service center—delivering sustainable growth in revenue and profitability, while creating a seamless, high-quality customer experience that reflects Toyota’s global standards. This is your opportunity to lead a high-performing team, influence business outcomes, and make a real impact in one of the region’s most trusted automotive brands. What You Will Do - Lead and inspire a high-performing aftersales team to consistently achieve revenue, productivity, and profitability targets - Drive operational excellence across the service center, ensuring efficiency, quality, and customer satisfaction - Champion a customer-first culture, leveraging insights and feedback to improve NPS and retention - Oversee branch P&L, identify growth opportunities, and implement strategies to maximize performance - Collaborate with internal stakeholders across workshop, parts, CRM, and leadership teams to align on business priorities - Build, coach, and develop talent—creating a strong pipeline of future leaders within the business - Ensure full compliance with brand standards, HSSE requirements, and operational policies - Continuously optimize processes, capacity, and resource utilization to deliver best-in-class service Required Skills to be Successful - Proven leadership experience within automotive aftersales or service operations - Strong commercial mindset with hands-on experience managing P&L and delivering growth - Deep understanding of dealership aftersales processes and customer lifecycle - Data-driven approach with the ability to turn insights into actionable improvements - Exceptional stakeholder management and communication skills - Passion for developing people and leading high-performance teams - Experience driving change and continuous improvement initiatives - Strong systems proficiency (ERP/reporting tools) About the Team At Toyota Al Ain, you’ll be part of a collaborative, customer-centric environment where excellence is the standard. You will lead a diverse team of professionals committed to delivering exceptional service, supported by Al-Futtaim’s strong legacy, innovation, and commitment to people development. What Equips You for the Role - Bachelor’s degree in Engineering (Automotive preferred) or Business Management - Minimum 10 years’ experience within automotive dealerships - At least 5 years in a leadership role within aftersales/service operations - Demonstrated success in driving financial performance and enhancing customer experience - Strong coaching, leadership, and team development capabilities About Al-Futtaim Automotive A major division of the UAE-based Al-Futtaim Group of companies, Al-Futtaim Automotive is an industry leader with presence in 10 countries across the Middle East, Asia and Africa. Our core business activities at Al-Futtaim Automotive include distribution, manufacturing, leasing and aftersales, and we are firmly established as the regional representative of some of the world’s most iconic automotive brands: Toyota, Lexus, Honda, Jeep, Chrysler, Dodge, Volvo and RAM. We are driven by a customer-centric approach, constantly pushing the boundaries on innovation, quality standards, and value-added service across our vast universe of customers - right from motoring enthusiasts to fleet operators to contractors. Our mission is to become the leader in custom-made mobility solutions by delivering nothing less than world-class omni-channel experiences. We channel our local expertise and global trust to deliver one of the most comprehensive portfolios of mobility products and solutions, from passenger cars to SUVs, electric vehicles to high-performance motorbikes, commercial vehicles to industrial & construction equipment. What keeps the company moving