Support Officer - Telesales (outsource role)

Role : Support Officer – Telesales Unit Location : Jafza / Dubai Role Purpose: Ensuring backend support to Telesales Unit. Key Accountabilities of the role • Cross verification of the products sold by agents. • Ensuring quality is maintained by periodic call monitoring. • Providing feedback to ensure the agents maintain quality while interacting with clients. • Deliver right levels of quality check, skills and support the team. • Participate in regular review and development of quality control. • Ensure compliance with bank policies and procedures. Specialist Skills / Technical Knowledge Required for this role: • Subject Matter Expert • Good problem solving skills • Excellent communication skills • Attentive in analyzing errors and reporting it

Role Purpose: Ensuring backend support to Telesales Unit. Key Accountabilities: Cross verification of the products sold by agents; Ensuring quality is maintained by periodic call monitoring; Providing feedback to ensure the agents maintain quality while interacting with clients; Deliver right levels of quality check, skills and support the team; Participate in regular review and development of quality control; Ensure compliance with bank policies and procedures.