Learning Associate, Learning and Development

The Trainer is responsible for the coordination and execution of training for all process paths in the Fulfillment Center. Trainers evaluate and refine processes and techniques to improve learning effectiveness and production across all departments in the building. The Trainer assists in driving the success training plans and supporting the needs of the Fulfillment Center workforce. Prerequisite: · Willing to work flexible schedules / shifts · Act as a supervisor for Instructors and Peer Trainers with new hires · Deliver Instructor training, observation and coaching to the MEATR standard · Ensure training records are kept up to date through the console · Ensure MEATR training materials are kept and delivered against MEATR standard and provide a positive learning experience · Use and analyze data on a daily basis to improve NH learning experience · Feedback to Instructors and Peer Trainers on their delivery and new hire (NH) groups performance · All tests/ audits are completed and responses are tracked · Organize (Instructors assignment) and monitor cross training for the operations to support peak skill requirements · Work with operations on a skill matrix to highlight gaps for critical role training · Support operations with the delivery of critical role training · Improve processes from gathering feedback and analyzing data · Support the recruitment of Instructors and Peer Trainers · Attend meetings when required and provide information required · Work in partnership with the agency managers to improve new hire performance · Support MEATR level projects with feedback and improvements Basic qualifications - Experience with written and verbal communication and presentation - Experience using Microsoft Office (Excel, Word, PowerPoint, Outlook) Preferred qualifications - Speak, write, and read fluently in English - Graduate/Post Graduate Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Prerequisites include willingness to work flexible schedules/shifts; supervise Instructors and Peer Trainers with new hires; deliver instructor training and coaching to MEATR standard; maintain training records; deliver MEATR materials; analyze data to improve NH learning experience; provide feedback to instructors; complete tests/audits; organize cross-training; work with operations on a skill matrix; support critical role training; recruit Instructors and Peer Trainers; attend required meetings; collaborate with agency managers to improve new hire performance; support MEATR level projects with feedback and improvements. Basic qualifications include experience with written and verbal communication and presentation; experience using Microsoft Office (Excel, Word, PowerPoint, Outlook). Preferred qualifications include English fluency and Graduate/Post Graduate.

Coordinate and execute training for all process paths in the Fulfillment Center. Evaluate and refine processes and techniques to improve learning effectiveness and production. Drive successful training plans and support Fulfillment Center workforce needs. Deliver instructor training, observation and coaching to MEATR standard; ensure training records are up to date; deliver MEATR training materials; analyze data daily to improve new hire learning experience; provide feedback to Instructors and Peer Trainers; manage tests/audits and tracking; organize instructor assignments and cross-training; collaborate with operations on skill matrices; support delivery of critical role training; improve processes from feedback and data; assist in recruiting Instructors and Peer Trainers; participate in meetings and provide required information; partner with agency managers to improve new hire performance; contribute feedback for MEATR level projects.