Job Description

About the Team OpenAI Finance ensures the organization is positioned for long-term success as we pursue our mission. The Order to Cash (OTC) team oversees the complete flow of commercial transactions from order intake and provisioning through billing, collections, and cash application — ensuring accuracy, compliance, and operational excellence in support of OpenAI’s mission to ensure artificial general intelligence benefits all of humanity. About the Role We are seeking a Senior Manager to build and scale Order to Cash across OpenAI’s API and ChatGPT businesses, cloud marketplaces, and strategic partnership channels. This role will own end-to-end Order Management and Billing operations across API and ChatGPT while leading OTC readiness and execution for AWS Marketplace, Google Cloud Marketplace, Oracle Cloud Marketplace, GovCloud, and future partner channels. The role will also own the end-to-end Order Management and Billing close, setting the close calendar, readiness standards, review and sign-off expectations, while leading the team responsible for execution. You will oversee the Order Management and Billing lifecycle across API, ChatGPT, marketplace, and partner transactions, spanning commercial readiness, order intake, provisioning, usage and transaction data, pricing validation, invoicing, credits, settlements, and product and partner reporting. Your work will ensure transactions are accurate, timely, complete, and supported by audit-ready controls. This is a leadership role that combines strategic ownership, cross-functional leadership, and hands-on operational execution. You will define the target operating model, lead first-of-kind launches, shape product and systems roadmaps, and oversee the resolution of complex contract modifications, non-standard pricing, usage disputes, reconciliation breaks, settlement variances, and customer- or partner-impacting escalations. You will collaborate with teams across Finance, GTM, Product, Engineering, Legal, Tax, Revenue Systems, and Partner Operations, as well as external marketplace stakeholders. Your work will help create the operational foundation OpenAI needs to scale API, ChatGPT, cloud marketplaces, and new monetization channels globally. This role is based in San Francisco, CA. We use a hybrid work model of three days in the office per week and offer relocation assistance to new employees. In this role, you will: - Own the strategy and end-to-end operating performance across OpenAI’s API and ChatGPT businesses, strategic cloud marketplaces, and partner channels, establishing a consistent operating model that scales across products and relationships. - Lead the end-to-end Order Management and Billing lifecycle across API, ChatGPT, marketplace, and partner transactions, including private offers, order intake, provisioning, usage or transaction ingestion, pricing and discount validation, invoicing, credits, settlements, and reporting. - Design source-to-settlement reconciliation, completeness, and exception-management frameworks across orders, entitlements, usage, pricing, invoices, marketplace reports, settlements, and financial systems. - Own FTE and BPO operating performance across service levels, capacity, quality, controls, close readiness, and escalations; use performance data to strengthen accountability, coaching, and independent execution. - Serve as the accountable DRI for the end-to-end Order Management and Billing close across API, ChatGPT, and Cloud Partnerships, setting the close calendar and readiness criteria and ensuring the team delivers timely execution, reconciliations, review, issue resolution, and sign-off. Partner with Revenue Accounting and Technical Revenue Accounting on contract review, usage validation, invoice verification, revenue recognition requirements, and post-close improvements. - Build and lead a high-performing organization across API, ChatGPT, and Cloud Partnerships, developing leaders and establishing the accountability, operating discipline, and organizational capacity required to scale globally. - Serve as the senior escalation point for Order Management and Billing issues, assessing financial and customer impact, coordinating resolution, identifying root causes, and ensuring durable corrective actions. - Establish scalable controls, approval paths, segregation of duties, audit evidence, and documentation that protect financial integrity while supporting a strong customer and partner experience. - Influence Product, Engineering, Revenue Systems, Finance Systems, GTM, Legal, Tax, Deal Desk, and Partner Operations roadmaps so API, ChatGPT, marketplace, and partner requirements are addressed upstream and scale with the business. - Define operational metrics and executive reporting for billing accuracy, automation, cycle time, backlog, service levels, exceptions, settlements, close readiness and timeliness, partner escalations, BPO quality, control performance, and throughput; use insights to prioritize

Requirements

10+ years of progressive experience across Order-to-Cash, Order Management, and Billing Operations within a SaaS, enterprise software, or high-growth technology environment.

5+ years of experience leading operational delivery across Global Shared Services or internal teams, with a proven ability to strengthen governance, enablement, performance accountability, and scalable Order-to-Cash execution.

Expert understanding of enterprise SaaS Order-to-Cash processes across subscription, usage-based, hybrid, and other complex monetization models.

Responsibilities

Own the day-to-day execution of Order Management and Billing Operations, ensuring orders are processed accurately, provisioning and billing requirements are complete, invoices are delivered on time, and operational issues are resolved promptly.

Lead the daily operating cadence with BPO and external delivery teams, including workload prioritization, queue management, service-level performance, issue resolution, and clear escalation paths.

Build and own the BPO enablement program, including SOPs, playbooks, training, office hours, knowledge assessments, and feedback loops that proactively identify and close process or understanding gaps.

Establish clear ownership, governance, service levels, quality reviews, and performance expectations across Order Management and Billing workflows, ensuring consistent execution across internal and external teams.

Identify and implement process, system, AI, and automation improvements that increase touchless processing, reduce rework and manual intervention, and prevent billing or customer-impacting issues.

Partner closely with Revenue Systems, Revenue Accounting, Product, Engineering, GTM, Legal, and Deal Desk to resolve operational issues and ensure order, provisioning, usage, billing, and ERP processes remain aligned.

Own operational controls and segregation of duties across Order Management and Billing, including approvals, reconciliations, exception management, documentation, and accountability.

Own billing and usage completeness across the month-end close, ensuring orders, pricing, credits, usage, and invoices are accurately captured, reconciled, and reflected before flowing into revenue recognition.

Define and monitor operational performance across billing accuracy, cycle time, backlog, service levels, touchless processing, exception rates, close readiness, escalations, and BPO quality; use the results to drive accountability and continuous improvement.

Own the quarterly operating roadmap and capacity plan for Order Management and Billing, balancing day-to-day execution, month-end close, launches, operational risk, and process improvements.

Proactively identify systemic risks and recurring failure patterns across the order-to-invoice lifecycle, using data and root-cause analysis to drive durable corrective actions.

Lead regular operational reviews with BPO and cross-functional stakeholders, clearly communicating performance, risks, decisions, and required actions while driving accountability to closure.

Provide subject-matter leadership and coaching to internal and BPO teams, strengthening judgment, increasing independent execution, and reducing unnecessary escalations.

Act as the senior escalation point for Order Management and Billing issues, applying sound judgment to assess financial and customer impact, coordinate resolution, identify root causes, and ensure durable corrective actions are implemented.

Senior Manager, Order to Cash — AI Products & Cloud Partnerships

Job Description

Requirements

Responsibilities

Skills Required

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