Business Analyst/Scrum Master (Airline PSS)

Location: Dubai, UAE (Client Site) Salary: AED 10,000 – AED 13,000 / month Benefits: Work visa, air tickets, medical insurance, gratuity, paid time off Experience: 3–5 years of relevant experience Reference: FZ-AE-461 Cinergie Digital is hiring a Business Analyst to gather requirements with business owners and drive initiatives through the full SDLC across airline Passenger Service Systems (PSS). The role owns the requirements lifecycle end to end — from elicitation and use-case definition to Agile delivery as Scrum Master — with a focus on passenger-facing digital channels including web, online check-in (OLCI), mobile app, and chatbots. It coordinates product, infrastructure, development, and vendor teams to ship robust, scalable applications on time. Key Responsibilities • Gather and compile requirements with business owners through interactive working sessions, proposing solutions and screen mockups that support day-to-day operations and decision-making. • Author requirement artefacts — use cases, BRDs, SRS, and change requests scoped to the project — that are complete, unambiguous, and ready to share with stakeholders. • Model and process-map business requirements using standard modeling tools, translating them clearly for the development team. • Run delivery under Agile methodology, acting as Scrum Master for daily standups to ship feature-based applications. • Build and maintain the project schedule — activities, timelines, and critical path — using project management tools, including risk identification and mitigation plans. • Coordinate across product owners, infrastructure, development, and vendors so the delivered product meets both timeline and functionality as scoped in requirements and feasibility. • Assess requirements holistically across stakeholders rather than in silos, identifying upstream and downstream impact to support a robust, scalable build. Required Technical Skills • Hands-on experience with airline Passenger Service Systems (PSS) is required, across passenger-facing digital channels — web, online check-in (OLCI), mobile app, and chatbots (BoTs). • Requirements elicitation, use-case definition, and BRD/SRS authoring. • Process modeling and mapping using standard tools (UML / BPMN or equivalent). • Agile delivery and Scrum Master practice — sprint planning, daily scrum, backlog management. • Project scheduling with PM tools, including critical-path and risk/mitigation tracking. • Stakeholder coordination across product, infrastructure, development, and vendor teams. • Show more Show less

Experience: 3–5 years in a related role. Hands-on experience with airline Passenger Service Systems (PSS) across passenger-facing digital channels (web, online check-in, mobile app, and chatbots). Requirements elicitation, use-case definition, and BRD/SRS authoring. Process modeling and mapping (UML/BPMN or equivalent). Agile delivery and Scrum Master practice (sprint planning, daily scrum, backlog management). Project scheduling with PM tools, including critical path and risk/mitigation tracking. Stakeholder coordination across product, infrastructure, development, and vendor teams.

Gather and compile requirements with business owners through interactive working sessions, proposing solutions and screen mockups that support day-to-day operations and decision-making. Author requirement artifacts — use cases, BRDs, SRS, and change requests scoped to the project — that are complete, unambiguous, and ready to share with stakeholders. Model and process-map business requirements using standard modeling tools, translating them clearly for the development team. Run delivery under Agile methodology, acting as Scrum Master for daily standups to ship feature-based applications. Build and maintain the project schedule — activities, timelines, and critical path — using project management tools, including risk identification and mitigation plans. Coordinate across product owners, infrastructure, development, and vendors so the delivered product meets both timeline and functionality as scoped in requirements and feasibility. Assess requirements holistically across stakeholders rather than in silos, identifying upstream and downstream impact to support a robust, scalable build.